Search found 1503 matches

by Support
Tue May 24, 2016 10:05 am
Forum: Support & Troubleshooting
Topic: bSettings.exe crashes
Replies: 4
Views: 3771

Re: bSettings.exe crashes

Hi, 1. Do you have the latest version of Backup4all 6.1.180? If not, please install it. 2. Do you use an administrator account? 3. Please rename these folders: "C:\Users\<user name>\AppData\Roaming\Softland\Backup4all 6\" and "C:\Users\<user name>\AppData\Local\Temp\" Then try again to open Backup4a...
by Support
Wed May 18, 2016 12:07 pm
Forum: Support & Troubleshooting
Topic: OneDrive - backup asks to login
Replies: 4
Views: 3174

Re: OneDrive - backup asks to login

Hi,

1. What version of Windows do you have?
2. What version of Backup4all you have installed? If you don't have the latest one 6.1.176 please download it and see if you still have the problem.
by Support
Wed May 18, 2016 12:01 pm
Forum: Support & Troubleshooting
Topic: Very slow restore for large files
Replies: 2
Views: 3022

Re: Very slow restore for large files

Hi,

Can you send us the last restore log to support[at]backup4all[dot]com?
by Support
Fri May 13, 2016 12:39 pm
Forum: Support & Troubleshooting
Topic: Why VSS (Volume Shadow Copy) service stop by itself?
Replies: 1
Views: 3252

Re: Why VSS (Volume Shadow Copy) service stop by itself?

Hi,

That is a Windows OS service. Does it stop only when Backup4all is running?
by Support
Wed May 11, 2016 12:59 pm
Forum: Support & Troubleshooting
Topic: OneDrive - backup asks to login
Replies: 4
Views: 3174

Re: OneDrive - backup asks to login

Hi,

Can you log in OneDrive in your browser?
Is the login remembered in browser?
by Support
Wed May 04, 2016 10:17 am
Forum: Support & Troubleshooting
Topic: Cannot stop a job running
Replies: 2
Views: 3342

Re: Cannot stop a job running

Hi,

Please kill the bbackup.exe process from Task Manager. Then restart Backup4all.
by Support
Wed May 04, 2016 10:09 am
Forum: Feedback & Wishlist
Topic: event log alerts
Replies: 3
Views: 17565

Re: event log alerts

Hi,

This feature was not added yet.
by Support
Fri Apr 29, 2016 8:56 am
Forum: Support & Troubleshooting
Topic: Onedrive for Business 1TB backup best strategies
Replies: 4
Views: 31468

Re: Onedrive for Business 1TB backup best strategies

Hi,

You can split the zip files at 1-2 GB.
If you use the "Create independent splits" option from Backup Properties->Compression, if you want to extract a single file, only the zip containing that file will be downloaded (information from catalog will let us know which files are in each zip).
by Support
Fri Apr 29, 2016 8:03 am
Forum: Support & Troubleshooting
Topic: Can not delete jobs
Replies: 1
Views: 2906

Re: Can not delete jobs

Hi,

Please let us know what version of Backup4all you have and the Windows version you use.
by Support
Thu Apr 21, 2016 7:06 am
Forum: Support & Troubleshooting
Topic: shadow copy
Replies: 3
Views: 4117

Re: shadow copy

Hi,

Please go to Control Panel->Task Scheduler and edit the task created by Backup4all.
Select the option "Run with highest privileges" from the "General" page.
Do you still have the problem?