Search found 1548 matches

by Adrian (Softland)
Thu Oct 27, 2016 9:06 am
Forum: Support & Troubleshooting
Topic: Not enough free space in backup destination
Replies: 1
Views: 3561

Re: Not enough free space in backup destination

Hi,

Please send us:
- the last backup log
- the last restore log
- the .bkc catalog file from the backup destination.

Send us the files to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Oct 27, 2016 9:04 am
Forum: Support & Troubleshooting
Topic: Backup to OneDrive starts with 0% everytime
Replies: 1
Views: 3393

Re: Backup to OneDrive starts with 0% everytime

Hi,

Please send us the last backup log and the .bkc catalog file for that job. You can find the .bkc catalog file in the backup destination folder.

Send them to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Oct 27, 2016 8:51 am
Forum: Support & Troubleshooting
Topic: Outlook plugin doesn't backup all the files
Replies: 3
Views: 3770

Re: Outlook plugin doesn't backup all the files

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Oct 27, 2016 8:48 am
Forum: Support & Troubleshooting
Topic: Scheduled Backup jobs not running
Replies: 1
Views: 3194

Re: Scheduled Backup jobs not running

Hi,

1. Is the scheduler configured the same way? Is there any user logged on when the scheduler starts?
2. Please send us the complete backup logs to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Oct 27, 2016 8:26 am
Forum: Support & Troubleshooting
Topic: Gmail Notification not send
Replies: 1
Views: 3047

Re: Gmail Notification not send

Hi,

1. Is there any error message received in log?
2. Is the log file attached to email? If yes, please try to send the email without the log attached, does it work? How large is the log to be attached?
by Adrian (Softland)
Wed Oct 19, 2016 6:04 am
Forum: Support & Troubleshooting
Topic: Creating Block List running for hours
Replies: 3
Views: 3404

Re: Creating Block List running for hours

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Oct 18, 2016 9:15 am
Forum: Support & Troubleshooting
Topic: Backup FROM onedrive
Replies: 3
Views: 3338

Re: Backup FROM onedrive

Hi,

You cannot back up directly from OneDrive using Backup4all. You can try to map it as a local drive and use the mapped drive as backup source.
by Adrian (Softland)
Tue Oct 18, 2016 9:14 am
Forum: Support & Troubleshooting
Topic: Changelog for Backup4all 5 850 build
Replies: 1
Views: 3065

Re: Changelog for Backup4all 5 850 build

Hi,

There were only minor cosmetic changes on the interface, no major changes in build 5.5.850.
by Adrian (Softland)
Tue Oct 04, 2016 12:43 pm
Forum: Support & Troubleshooting
Topic: Why i can`t view all sheduled jobs ?
Replies: 1
Views: 3286

Re: Why i can`t view all sheduled jobs ?

Hi,

The scheduler tasks you see in Task Scheduler are for all users.
In Backup4all you can see the tasks only for the current logged on user.
If the tasks were edit outside Backup4all, it is also possible they won’t be listed in Backup4all.
by Adrian (Softland)
Tue Oct 04, 2016 8:01 am
Forum: Support & Troubleshooting
Topic: Azure Backup
Replies: 1
Views: 3259

Re: Azure Backup

Hi,

We sent you an email in order to get more details about the problem.