Search found 1514 matches

by Support
Thu Sep 01, 2016 11:54 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

Please make sure your SFTP user has enough permissions to create folders in destination here: "homes/general/test_backup"
by Support
Tue Aug 30, 2016 10:16 am
Forum: Support & Troubleshooting
Topic: Incremental Backups no longer working
Replies: 2
Views: 3119

Re: Incremental Backups no longer working

Hi,

Please note the backup jobs are independent. If you set the Incremental backup type, the first backup execution will be a full and then increments will be performed.
by Support
Tue Aug 30, 2016 10:01 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

Can you see what is different since the backup fails?
Do you have an older log to compare?
Is the size of the backup larger now?
by Support
Fri Aug 26, 2016 9:30 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

It seems to be a permission issue here.
Please make sure you can upload files to that location using another SFTP client as FileZilla. Do you still have the problem?
by Support
Wed Aug 24, 2016 8:56 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

The link on our page is for version 6.1.227.
If you get the old version, please try to delete the cache or use another browser.
by Support
Tue Aug 23, 2016 8:04 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

Which is the website and download page you use for Backup4all?
by Support
Mon Aug 22, 2016 10:40 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6749

Re: Help with Log after backup fails

Hi,

1. Do you have the latest version of Backup4all 6.1.227? If not, please install it and try again.
2. Do you have enough permissions to upload files to that folder?
by Support
Mon Aug 22, 2016 10:38 am
Forum: Support & Troubleshooting
Topic: Continuous backup?
Replies: 1
Views: 3168

Re: Continuous backup?

Hi,

Backup4all does not back up automatically when a file is added/modified. You can schedule it to run every few minutes in order to do what you need.
by Support
Wed Aug 17, 2016 9:05 am
Forum: Support & Troubleshooting
Topic: Restore issues - please help
Replies: 1
Views: 2996

Re: Restore issues - please help

Hi, 1. Please send us the restore log to support[at]backup4all[dot]com 2. In Explore view you can select to display all type of files, even the deleted ones. This way you can select one of them and restore only those files selectively. 3. In Explore view are shown the actual files on the source and ...
by Support
Tue Aug 16, 2016 12:51 pm
Forum: Support & Troubleshooting
Topic: Network speed limit to 200 Mbits/s for backup ?
Replies: 1
Views: 3183

Re: Network speed limit to 200 Mbits/s for backup ?

Hi,

Please send us the logs to support[at]backup4all[dot]com. Also specify about the forum post to know about it.