Search found 1496 matches

by Support
Wed Aug 17, 2016 9:05 am
Forum: Support & Troubleshooting
Topic: Restore issues - please help
Replies: 1
Views: 2948

Re: Restore issues - please help

Hi, 1. Please send us the restore log to support[at]backup4all[dot]com 2. In Explore view you can select to display all type of files, even the deleted ones. This way you can select one of them and restore only those files selectively. 3. In Explore view are shown the actual files on the source and ...
by Support
Tue Aug 16, 2016 12:51 pm
Forum: Support & Troubleshooting
Topic: Network speed limit to 200 Mbits/s for backup ?
Replies: 1
Views: 3131

Re: Network speed limit to 200 Mbits/s for backup ?

Hi,

Please send us the logs to support[at]backup4all[dot]com. Also specify about the forum post to know about it.
by Support
Tue Aug 09, 2016 1:12 pm
Forum: Support & Troubleshooting
Topic: Restore doesn't restore all files
Replies: 1
Views: 2833

Re: Restore doesn't restore all files

Hi,

Can you send us the last restore log and the .bkc catalog file from the backup destination to see what the problem is?
by Support
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup to Google Drive freezes
Replies: 3
Views: 7766

Re: Backup to Google Drive freezes

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4046

Re: Backup running even if it isn't

Hi,

Can you please send us the logs folder to support[at]backup4all[dot]com to see what the problem is?
by Support
Fri Jul 15, 2016 10:06 am
Forum: Feedback & Wishlist
Topic: Properly Upgrade
Replies: 3
Views: 17317

Re: Properly Upgrade

@steven127:
I'm sorry to hear about your experience during the upgrade.
Can you tell us the error message you received during the upgrade?
by Support
Tue Jul 12, 2016 1:06 pm
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4046

Re: Backup running even if it isn't

@dubej00: Do you have the last version of Backup4all 6.1.188 installed?
by Support
Tue Jul 12, 2016 1:05 pm
Forum: Support & Troubleshooting
Topic: Backups to Amazon S3
Replies: 1
Views: 2921

Re: Backups to Amazon S3

Hi, There are multiple possible locations for buckets, for example buckets located in US region, does not allow uppercase letters. That is why we don't use/accept buckets with uppercase letters in Backup4all. See here the rules for bucket naming: http://docs.aws.amazon.com/AmazonS3/latest/dev/Bucket...
by Support
Tue Jul 12, 2016 1:01 pm
Forum: Support & Troubleshooting
Topic: onedrive backup cant pass the autorization
Replies: 5
Views: 5366

Re: onedrive backup cant pass the autorization

Hi,

Do you use OneDrive for business or personal?
Can you log into the account using Internet Explorer?
by Support
Tue Jun 28, 2016 2:01 pm
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4180

Re: Change email settings

Hi,

You must enter your Gmail login password.