Search found 1502 matches

by Support
Tue Oct 18, 2016 9:15 am
Forum: Support & Troubleshooting
Topic: Backup FROM onedrive
Replies: 3
Views: 3113

Re: Backup FROM onedrive

Hi,

You cannot back up directly from OneDrive using Backup4all. You can try to map it as a local drive and use the mapped drive as backup source.
by Support
Tue Oct 18, 2016 9:14 am
Forum: Support & Troubleshooting
Topic: Changelog for Backup4all 5 850 build
Replies: 1
Views: 2881

Re: Changelog for Backup4all 5 850 build

Hi,

There were only minor cosmetic changes on the interface, no major changes in build 5.5.850.
by Support
Tue Oct 04, 2016 12:43 pm
Forum: Support & Troubleshooting
Topic: Why i can`t view all sheduled jobs ?
Replies: 1
Views: 3112

Re: Why i can`t view all sheduled jobs ?

Hi,

The scheduler tasks you see in Task Scheduler are for all users.
In Backup4all you can see the tasks only for the current logged on user.
If the tasks were edit outside Backup4all, it is also possible they won’t be listed in Backup4all.
by Support
Tue Oct 04, 2016 8:01 am
Forum: Support & Troubleshooting
Topic: Azure Backup
Replies: 1
Views: 3072

Re: Azure Backup

Hi,

We sent you an email in order to get more details about the problem.
by Support
Wed Sep 28, 2016 9:47 am
Forum: Support & Troubleshooting
Topic: How to solve: Cannot use USN journal... error?
Replies: 3
Views: 4069

Re: How to solve: Cannot use USN journal... error?

Hi,

You can disable the usage of the USN journal from Backup Properties->Advanced, by unchecking the "Smart file scanning mode" option.
by Support
Wed Sep 28, 2016 9:43 am
Forum: Support & Troubleshooting
Topic: Creating Block List running for hours
Replies: 3
Views: 3164

Re: Creating Block List running for hours

Hi,

If there are very large files, creating the blocks might take a while. As long as the backup is running, I suggest you to wait.
by Support
Thu Sep 22, 2016 9:33 am
Forum: Support & Troubleshooting
Topic: How to solve: Cannot use USN journal... error?
Replies: 3
Views: 4069

Re: How to solve: Cannot use USN journal... error?

Hi,

The message you get is not an error, it is just informal.
The USN journal is used to faster detect the modified source files in order to be backed up.
As explained in the help file, the USN journal is not used for Full backup type.
by Support
Tue Sep 06, 2016 7:51 am
Forum: Support & Troubleshooting
Topic: Error: Incomplete Zip File
Replies: 2
Views: 3123

Re: Error: Incomplete Zip File

Hi,

Please send us the last backup log to support[at]backup4all[dot]com, to see the exact situation.
by Support
Thu Sep 01, 2016 11:54 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6683

Re: Help with Log after backup fails

Hi,

Please make sure your SFTP user has enough permissions to create folders in destination here: "homes/general/test_backup"
by Support
Tue Aug 30, 2016 10:16 am
Forum: Support & Troubleshooting
Topic: Incremental Backups no longer working
Replies: 2
Views: 3091

Re: Incremental Backups no longer working

Hi,

Please note the backup jobs are independent. If you set the Incremental backup type, the first backup execution will be a full and then increments will be performed.