Search found 1528 matches

by Adrian (Softland)
Tue Jan 10, 2017 2:29 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 6051

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hi,

In the next release of Backup4all, we will make some changed in order to be able to select the "Lock the destination to this external hard drive" option also for SCSI Disk drives, no matter if they are visible as internal or external drives.
by Adrian (Softland)
Tue Jan 10, 2017 8:01 am
Forum: Support & Troubleshooting
Topic: 2.1 TB takes a week ...
Replies: 3
Views: 4985

Re: 2.1 TB takes a week ...

Hi,

Please send us the last backup log to support[at]backup4all[dot]com, to see what can be improved.
by Adrian (Softland)
Fri Jan 06, 2017 12:27 pm
Forum: Support & Troubleshooting
Topic: Backup takes a long time
Replies: 7
Views: 4415

Re: Backup takes a long time

Hi,

Can you send us the last backup log for that job?
by Adrian (Softland)
Fri Jan 06, 2017 12:20 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 6051

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hi,

I understand your problem.
I asked if you can use the safely remove hardware tool from Windows in order to see if Windows sees the drive correctly as External.
by Adrian (Softland)
Thu Jan 05, 2017 3:05 pm
Forum: Support & Troubleshooting
Topic: Backup takes a long time
Replies: 7
Views: 4415

Re: Backup takes a long time

Hi,

@ramblreb:
How long does it take to copy 1 GB to that drive using Windows Explorer?
Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Jan 05, 2017 2:21 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 6051

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hi,

Did you install the drivers for it?
Can you use the safely removal tool for that device in Windows?
Drives are organized in Backup4all based on the information given by the Windows OS.
by Adrian (Softland)
Thu Jan 05, 2017 2:14 pm
Forum: Support & Troubleshooting
Topic: Limiting network bandwidth when uploading to cloud
Replies: 1
Views: 3236

Re: Limiting network bandwidth when uploading to cloud

Hi,

In the current release of Backup4all 6.3.278 we introduced this feature. Please download and install it from our website.
You can find in Backup Properties->OneDrive the options to limit the bandwidth.
by Adrian (Softland)
Thu Jan 05, 2017 2:01 pm
Forum: Support & Troubleshooting
Topic: Backup4all Password
Replies: 1
Views: 3143

Re: Backup4all Password

Hi,

Please select do not store the passwords, restart Backup4all and then select again the first option from File->Options->Password.
Then re-enter the email and FTP passwords on their configuration pages.

Do you still have the problem?
by Adrian (Softland)
Thu Jan 05, 2017 1:53 pm
Forum: Feedback & Wishlist
Topic: Wishlist: Backup to OpenStack Swift
Replies: 1
Views: 16913

Re: Wishlist: Backup to OpenStack Swift

Hi,

We added OpenStack Swift to the Wishlist.
by Adrian (Softland)
Mon Dec 12, 2016 1:56 pm
Forum: Support & Troubleshooting
Topic: Backup rotating scheme to USB disks
Replies: 2
Views: 4949

Re: Backup rotating scheme to USB disks

Hi, You are correct: you need to uncheck the "Use local catalogs" option from Backup Properties->Advanced page. The backups from each destination drive you use in the rotation scheme will be independent on the others. For restore, you will need to connect the drive on which the backup was executed i...