Search found 1496 matches

by Support
Thu Sep 22, 2016 9:33 am
Forum: Support & Troubleshooting
Topic: How to solve: Cannot use USN journal... error?
Replies: 3
Views: 3985

Re: How to solve: Cannot use USN journal... error?

Hi,

The message you get is not an error, it is just informal.
The USN journal is used to faster detect the modified source files in order to be backed up.
As explained in the help file, the USN journal is not used for Full backup type.
by Support
Tue Sep 06, 2016 7:51 am
Forum: Support & Troubleshooting
Topic: Error: Incomplete Zip File
Replies: 2
Views: 3095

Re: Error: Incomplete Zip File

Hi,

Please send us the last backup log to support[at]backup4all[dot]com, to see the exact situation.
by Support
Thu Sep 01, 2016 11:54 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

Please make sure your SFTP user has enough permissions to create folders in destination here: "homes/general/test_backup"
by Support
Tue Aug 30, 2016 10:16 am
Forum: Support & Troubleshooting
Topic: Incremental Backups no longer working
Replies: 2
Views: 3059

Re: Incremental Backups no longer working

Hi,

Please note the backup jobs are independent. If you set the Incremental backup type, the first backup execution will be a full and then increments will be performed.
by Support
Tue Aug 30, 2016 10:01 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

Can you see what is different since the backup fails?
Do you have an older log to compare?
Is the size of the backup larger now?
by Support
Fri Aug 26, 2016 9:30 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

It seems to be a permission issue here.
Please make sure you can upload files to that location using another SFTP client as FileZilla. Do you still have the problem?
by Support
Wed Aug 24, 2016 8:56 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

The link on our page is for version 6.1.227.
If you get the old version, please try to delete the cache or use another browser.
by Support
Tue Aug 23, 2016 8:04 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

Which is the website and download page you use for Backup4all?
by Support
Mon Aug 22, 2016 10:40 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 6596

Re: Help with Log after backup fails

Hi,

1. Do you have the latest version of Backup4all 6.1.227? If not, please install it and try again.
2. Do you have enough permissions to upload files to that folder?
by Support
Mon Aug 22, 2016 10:38 am
Forum: Support & Troubleshooting
Topic: Continuous backup?
Replies: 1
Views: 3118

Re: Continuous backup?

Hi,

Backup4all does not back up automatically when a file is added/modified. You can schedule it to run every few minutes in order to do what you need.