Search found 1496 matches

by Support
Fri Jan 06, 2017 12:27 pm
Forum: Support & Troubleshooting
Topic: Backup takes a long time
Replies: 7
Views: 4249

Re: Backup takes a long time

Hi,

Can you send us the last backup log for that job?
by Support
Fri Jan 06, 2017 12:20 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5794

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hi,

I understand your problem.
I asked if you can use the safely remove hardware tool from Windows in order to see if Windows sees the drive correctly as External.
by Support
Thu Jan 05, 2017 3:05 pm
Forum: Support & Troubleshooting
Topic: Backup takes a long time
Replies: 7
Views: 4249

Re: Backup takes a long time

Hi,

@ramblreb:
How long does it take to copy 1 GB to that drive using Windows Explorer?
Please send us the last backup log to support[at]backup4all[dot]com
by Support
Thu Jan 05, 2017 2:21 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5794

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hi,

Did you install the drivers for it?
Can you use the safely removal tool for that device in Windows?
Drives are organized in Backup4all based on the information given by the Windows OS.
by Support
Thu Jan 05, 2017 2:14 pm
Forum: Support & Troubleshooting
Topic: Limiting network bandwidth when uploading to cloud
Replies: 1
Views: 3151

Re: Limiting network bandwidth when uploading to cloud

Hi,

In the current release of Backup4all 6.3.278 we introduced this feature. Please download and install it from our website.
You can find in Backup Properties->OneDrive the options to limit the bandwidth.
by Support
Thu Jan 05, 2017 2:01 pm
Forum: Support & Troubleshooting
Topic: Backup4all Password
Replies: 1
Views: 3048

Re: Backup4all Password

Hi,

Please select do not store the passwords, restart Backup4all and then select again the first option from File->Options->Password.
Then re-enter the email and FTP passwords on their configuration pages.

Do you still have the problem?
by Support
Thu Jan 05, 2017 1:53 pm
Forum: Feedback & Wishlist
Topic: Wishlist: Backup to OpenStack Swift
Replies: 1
Views: 16753

Re: Wishlist: Backup to OpenStack Swift

Hi,

We added OpenStack Swift to the Wishlist.
by Support
Mon Dec 12, 2016 1:56 pm
Forum: Support & Troubleshooting
Topic: Backup rotating scheme to USB disks
Replies: 2
Views: 4833

Re: Backup rotating scheme to USB disks

Hi, You are correct: you need to uncheck the "Use local catalogs" option from Backup Properties->Advanced page. The backups from each destination drive you use in the rotation scheme will be independent on the others. For restore, you will need to connect the drive on which the backup was executed i...
by Support
Fri Dec 09, 2016 3:06 pm
Forum: Support & Troubleshooting
Topic: Access is denied running script for a Rotating backup scheme
Replies: 6
Views: 3939

Re: Access is denied running script for a Rotating backup scheme

Hi,

Instead of "exit /B 0" try to use:
ping localhost -n 1 >null
exit 0
by Support
Thu Dec 08, 2016 10:32 am
Forum: Support & Troubleshooting
Topic: .Picasa.ini files over FTP
Replies: 1
Views: 3322

Re: .Picasa.ini files over FTP

Hi,

Can you please send us the last backup log for that job to support[at]backup4all[dot]com ?