Search found 1503 matches

by Support
Mon Jun 12, 2017 1:58 pm
Forum: Support & Troubleshooting
Topic: Have issue with mirror copy and destination directory
Replies: 5
Views: 15181

Re: Have issue with mirror copy and destination directory

Hi,

Yes, that is possible with Backup4all: run the first full locally and then move the backup to SFTP.
Here is an article about how to do that: http://www.backup4all.com/kb/backup-str ... p-239.html
by Support
Wed Jun 07, 2017 6:30 am
Forum: Support & Troubleshooting
Topic: Have issue with mirror copy and destination directory
Replies: 5
Views: 15181

Re: Have issue with mirror copy and destination directory

Hi, Please note Backup4all uses its own backup catalog to determine which files were backed up. Were those files copied in destination by Backup4all? if not, the source files will be backed up again by Backup4all. You can use a filter to include only files with date modified after a specific date, i...
by Support
Wed May 24, 2017 10:32 am
Forum: Support & Troubleshooting
Topic: Can I Pause - Reboot My PC and then Resume a Backup?
Replies: 1
Views: 13741

Re: Can I Pause - Reboot My PC and then Resume a Backup?

Hi,

You have to Stop the backup, only then the catalog is saved.
After the restart, you can run again the backup and it will continue with the rest of the files.
by Support
Tue May 23, 2017 12:12 pm
Forum: Support & Troubleshooting
Topic: Recreate Catalog From Backup?
Replies: 4
Views: 14372

Re: Recreate Catalog From Backup?

Hi, The backup catalog is saved at the end of the backup. If the backup fails for some reasons, the catalog is not saved. In order to find the cause of the failure, please send us the last backup log for that job, to support[at]backup4all[dot]com. You can also check the Windows Event Viewer to see w...
by Support
Mon May 22, 2017 12:27 pm
Forum: Support & Troubleshooting
Topic: Recreate Catalog From Backup?
Replies: 4
Views: 14372

Re: Recreate Catalog From Backup?

Hi,

In Backup4all you cannot recreate the backup catalog based on the backup files.
by Support
Mon May 22, 2017 10:58 am
Forum: Support & Troubleshooting
Topic: ChilkatLog sending email error.
Replies: 2
Views: 15418

Re: ChilkatLog sending email error.

Hi, I did read your post. I responded you based on the information you provided. You forgot to tell us the problem exists only if the job was scheduled. Only in your second post, you mentioned the email works when you manually execute the backup. Please let us know: is there any user logged on at th...
by Support
Tue May 16, 2017 10:33 am
Forum: Support & Troubleshooting
Topic: Restore issues
Replies: 1
Views: 9296

Re: Restore issues

Hi,

Please send us a screenshot with the message asking for the password, to understand which one it is.
Email it to support[at]backup4all[dot]com
Did you used a password for the zip file when you ran the backup?
by Support
Mon May 15, 2017 1:29 pm
Forum: Support & Troubleshooting
Topic: Backup stuck on estimating on 1st incremental run
Replies: 2
Views: 9244

Re: Backup stuck on estimating on 1st incremental run

Hi,

Please download the latest version of Backup4all 6.4.355 from our website.
Then run again the backup. If you still have the problem, please send us the last backup log to support[at]backup4all[dot]com
by Support
Fri May 12, 2017 1:26 pm
Forum: Support & Troubleshooting
Topic: Can I merge backups?
Replies: 11
Views: 83924

Re: Can I merge backups?

Hi, If you select the option to limit number of file versions to "n", on Backup Properties->Compression page, the "Create independent splits" option will be also selected. You don't have to create a new backup job. The current backup job will have the "Create independent splits" option selected. Bac...
by Support
Thu May 11, 2017 8:26 am
Forum: Support & Troubleshooting
Topic: Can I merge backups?
Replies: 11
Views: 83924

Re: Can I merge backups?

Hi,

Backup4all informs you another option has to be selected and it will be selected if you want to continue. The restore will be properly handled by Backup4all.
Only the type of zip split is changed. The number of splits will be the same.