Search found 1496 matches

by Support
Mon Jun 19, 2017 12:12 pm
Forum: Support & Troubleshooting
Topic: change existing job to limit number of increments
Replies: 5
Views: 18301

Re: change existing job to limit number of increments

Hi,

Here is a screenshot with the option I told you about:
[attachment=0]type.jpg[/attachment]
by Support
Thu Jun 15, 2017 9:49 am
Forum: Support & Troubleshooting
Topic: Can I merge backups?
Replies: 11
Views: 83799

Re: Can I merge backups?

Hi, It seems you selected a different limit option: Limit the number of file versions. That is another type of limit and it works totally different. That is why you see multiple backup files in destination, than the limit you set. The limit is for the number of file versions and it applies to each f...
by Support
Mon Jun 12, 2017 2:01 pm
Forum: Support & Troubleshooting
Topic: change existing job to limit number of increments
Replies: 5
Views: 18301

Re: change existing job to limit number of increments

Hi,

Please go to Type page and there you can find the option to limit the number of backups.
by Support
Mon Jun 12, 2017 1:58 pm
Forum: Support & Troubleshooting
Topic: Have issue with mirror copy and destination directory
Replies: 5
Views: 15117

Re: Have issue with mirror copy and destination directory

Hi,

Yes, that is possible with Backup4all: run the first full locally and then move the backup to SFTP.
Here is an article about how to do that: http://www.backup4all.com/kb/backup-str ... p-239.html
by Support
Wed Jun 07, 2017 6:30 am
Forum: Support & Troubleshooting
Topic: Have issue with mirror copy and destination directory
Replies: 5
Views: 15117

Re: Have issue with mirror copy and destination directory

Hi, Please note Backup4all uses its own backup catalog to determine which files were backed up. Were those files copied in destination by Backup4all? if not, the source files will be backed up again by Backup4all. You can use a filter to include only files with date modified after a specific date, i...
by Support
Wed May 24, 2017 10:32 am
Forum: Support & Troubleshooting
Topic: Can I Pause - Reboot My PC and then Resume a Backup?
Replies: 1
Views: 13694

Re: Can I Pause - Reboot My PC and then Resume a Backup?

Hi,

You have to Stop the backup, only then the catalog is saved.
After the restart, you can run again the backup and it will continue with the rest of the files.
by Support
Tue May 23, 2017 12:12 pm
Forum: Support & Troubleshooting
Topic: Recreate Catalog From Backup?
Replies: 4
Views: 14319

Re: Recreate Catalog From Backup?

Hi, The backup catalog is saved at the end of the backup. If the backup fails for some reasons, the catalog is not saved. In order to find the cause of the failure, please send us the last backup log for that job, to support[at]backup4all[dot]com. You can also check the Windows Event Viewer to see w...
by Support
Mon May 22, 2017 12:27 pm
Forum: Support & Troubleshooting
Topic: Recreate Catalog From Backup?
Replies: 4
Views: 14319

Re: Recreate Catalog From Backup?

Hi,

In Backup4all you cannot recreate the backup catalog based on the backup files.
by Support
Mon May 22, 2017 10:58 am
Forum: Support & Troubleshooting
Topic: ChilkatLog sending email error.
Replies: 2
Views: 15320

Re: ChilkatLog sending email error.

Hi, I did read your post. I responded you based on the information you provided. You forgot to tell us the problem exists only if the job was scheduled. Only in your second post, you mentioned the email works when you manually execute the backup. Please let us know: is there any user logged on at th...
by Support
Tue May 16, 2017 10:33 am
Forum: Support & Troubleshooting
Topic: Restore issues
Replies: 1
Views: 9260

Re: Restore issues

Hi,

Please send us a screenshot with the message asking for the password, to understand which one it is.
Email it to support[at]backup4all[dot]com
Did you used a password for the zip file when you ran the backup?