Search found 1496 matches

by Support
Wed Sep 18, 2019 11:46 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 825

Re: bkc unicode names were incorrectly displayed

Hi,

In PIC5 and PIC6, the files have different icons, do you use the same way to see their names?
Please send us the exact file names (in text - to copy/paste it) for those 2 files, so we can test them here.
by Support
Mon Sep 16, 2019 1:28 pm
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 825

Re: bkc unicode names were incorrectly displayed

Hi,

As I can see, the file names are displayed incorrectly while you are looking in Google Drive destination. What application/browser do you use? Please try to restore the files from Google Drive using Backup4all and let us know if they still have incorrect names.
by Support
Mon Sep 16, 2019 12:36 pm
Forum: Support & Troubleshooting
Topic: Image Backup
Replies: 2
Views: 598

Re: Image Backup

Hi, Backup4All was not designed for system backup, so you won't be able to restore the operating system. You should use Backup4all for data files backup only. We do not recommend to use Backup4all in order to backup system files / installed software. We encourage users to use it only for their own w...
by Support
Fri Aug 30, 2019 10:50 am
Forum: Support & Troubleshooting
Topic: Incremental Backup Not Adding New Files
Replies: 4
Views: 988

Re: Incremental Backup Not Adding New Files

Hi,

Please uncheck the "Smart file scanning mode" option from Backup Properties->Advanced page.
See if you still have the problem.
by Support
Tue Aug 27, 2019 12:49 pm
Forum: Support & Troubleshooting
Topic: Creating block list for mirror backup
Replies: 2
Views: 754

Re: Creating block list for mirror backup

Hi,

Please send us to support[at]backup4all[dot]com:
- the last backup log (right click on backup job and go to Job Logs->Last backup log)
- a screenshot with the Backup4all window (to see the "creating block list" status)
by Support
Mon Aug 19, 2019 8:12 am
Forum: Support & Troubleshooting
Topic: Restore Query
Replies: 1
Views: 793

Re: Restore Query

Hi,

No files are deleted/removed during the restore.
If the same file name already exists in the restore location, you will be asked if you want to overwrite the existing file with the restored one.
by Support
Mon Aug 19, 2019 8:10 am
Forum: Support & Troubleshooting
Topic: New Backup - Use Existing Files in Destination
Replies: 1
Views: 761

Re: New Backup - Use Existing Files in Destination

Hi,

Yes, you can use the files in destination as sources for another backup job.
by Support
Tue Jul 30, 2019 7:21 am
Forum: Support & Troubleshooting
Topic: Mirror Backup stopping at 18%
Replies: 3
Views: 896

Re: Mirror Backup stopping at 18%

Hi,

Please send us the last backup log for that job, to support[at]backup4all[dot]com
by Support
Tue Jul 23, 2019 11:07 am
Forum: Support & Troubleshooting
Topic: Unexpected errors in backup log
Replies: 1
Views: 806

Re: Unexpected errors in backup log

Hi,

Please send us the .bkc catalog file and the corresponding log files for the backup executions you mentioned, in order to see exactly the context.
Send us the files to support[at]backup4all[dot]com
by Support
Tue Jul 23, 2019 9:40 am
Forum: Support & Troubleshooting
Topic: some questions
Replies: 3
Views: 972

Re: some questions

Hi, 1. You can use a single backup job and create two scheduled tasks for it: one will run full backups every weekend and the other scheduled task will run daily differentials. I recommend you to create one more scheduled task to clean all backup versions older than X days (you can select to keep fu...