Search found 1503 matches

by Support
Wed Oct 09, 2019 8:33 am
Forum: Support & Troubleshooting
Topic: Metered network
Replies: 1
Views: 959

Re: Metered network

Hi,

Backup4all does not have special features for metered networks.
In File->Options->Suspend, you can set suspend intervals, when Backup4all will not run jobs, even if scheduled.
by Support
Tue Oct 08, 2019 8:48 am
Forum: Support & Troubleshooting
Topic: Incremental Backup Not Adding New Files
Replies: 4
Views: 1424

Re: Incremental Backup Not Adding New Files

Hi,

That option is used to get a faster list of modified files using the NTFS journal from Windows.
If it's disabled, the normal scanning process for all sources will be used.
by Support
Mon Sep 30, 2019 6:01 am
Forum: Support & Troubleshooting
Topic: Use local catalogs option
Replies: 1
Views: 966

Re: Use local catalogs option

Hi, If you disable the "Use local catalogs" option, only the backup catalog from the currently connected destination drive will be used. That way, the backups will be independent on each destination drive. On each drive, a full will be performed, then an incremental with all new and modified files s...
by Support
Mon Sep 23, 2019 12:23 pm
Forum: Support & Troubleshooting
Topic: Why am I still getting warnings?
Replies: 1
Views: 1018

Re: Why am I still getting warnings?

Hi,

As I can see from the screenshot you attached, the file paths are not yet excluded from the backup sources list.
Please make sure you uncheck the correct files from the "Microsoft" folder.
by Support
Mon Sep 23, 2019 12:18 pm
Forum: Support & Troubleshooting
Topic: "warnings"
Replies: 1
Views: 1007

Re: "warnings"

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Thu Sep 19, 2019 10:40 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1275

Re: bkc unicode names were incorrectly displayed

Hi,

I was able to reproduce the problem here and we will fix it.
by Support
Wed Sep 18, 2019 1:22 pm
Forum: Support & Troubleshooting
Topic: Date Sort Order
Replies: 5
Views: 3376

Re: Date Sort Order

Hi,

We hope to have it fixed in few days.
by Support
Wed Sep 18, 2019 11:46 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1275

Re: bkc unicode names were incorrectly displayed

Hi,

In PIC5 and PIC6, the files have different icons, do you use the same way to see their names?
Please send us the exact file names (in text - to copy/paste it) for those 2 files, so we can test them here.
by Support
Mon Sep 16, 2019 1:28 pm
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1275

Re: bkc unicode names were incorrectly displayed

Hi,

As I can see, the file names are displayed incorrectly while you are looking in Google Drive destination. What application/browser do you use? Please try to restore the files from Google Drive using Backup4all and let us know if they still have incorrect names.
by Support
Mon Sep 16, 2019 12:36 pm
Forum: Support & Troubleshooting
Topic: Image Backup
Replies: 2
Views: 1031

Re: Image Backup

Hi, Backup4All was not designed for system backup, so you won't be able to restore the operating system. You should use Backup4all for data files backup only. We do not recommend to use Backup4all in order to backup system files / installed software. We encourage users to use it only for their own w...