Search found 1496 matches

by Support
Fri Nov 24, 2017 9:42 am
Forum: Support & Troubleshooting
Topic: Change email Subject
Replies: 3
Views: 60822

Re: Change email Subject

Hi, Please go to Backup4all installation folder and locate the file you want to use as email template. For example, if you use the html format, the email template for backup is: SuccessFullMail.html, otherwise is SuccessFullMail.txt Edit the template. On the first line there is <!<#$RsEmlExecutedSuc...
by Support
Fri Nov 24, 2017 8:50 am
Forum: Support & Troubleshooting
Topic: Btray and Shutdown
Replies: 7
Views: 48199

Re: Btray and Shutdown

Hi,

We were not able to reproduce the problem here. What version of Windows do you have?
by Support
Wed Nov 22, 2017 1:26 pm
Forum: Support & Troubleshooting
Topic: OneDrive and BackupMaxSpace / disk space
Replies: 2
Views: 44395

Re: OneDrive and BackupMaxSpace / disk space

Hi,

In Backup Properties->Type, it seems you set the maximum backup size at 50 GB.
Please increase that limit of disable it.
by Support
Wed Nov 22, 2017 1:16 pm
Forum: Support & Troubleshooting
Topic: Temp-Disk runs full during a big restore jobs
Replies: 5
Views: 45745

Re: Temp-Disk runs full during a big restore jobs

Hi, Please let us know: 1. Did you restored a single file or the entire backup? 2. How large was the split size you set? 3. How large was the file you wanted to restore? 4. How much free disk space you have on C: ? 5. How large were the zip files restored? How many splits were? 6. We are also intere...
by Support
Wed Nov 22, 2017 1:06 pm
Forum: Support & Troubleshooting
Topic: Old ipc server problem after fall creators update
Replies: 2
Views: 42240

Re: Old ipc server problem after fall creators update

Hi,

Please install the latest version 7.0.220 and see if you still have the problem.
Put bservice.exe process from the Backup4all installation folder, in the exceptions list of the antivirus/firewall.

Do you still have the problem?
by Support
Mon Nov 06, 2017 12:47 pm
Forum: Support & Troubleshooting
Topic: Temp-Disk runs full during a big restore jobs
Replies: 5
Views: 45745

Re: Temp-Disk runs full during a big restore jobs

Hi,

In such cases, you should use independent splits option from Backup Properties->Compression page.
This way, when you restore a file (or several files), Backup4all will download and extract only the splits which contain the file(s) you need.
by Support
Fri Nov 03, 2017 1:56 pm
Forum: Support & Troubleshooting
Topic: Btray and Shutdown
Replies: 7
Views: 48199

Re: Btray and Shutdown

Hi,

Please try to recreate the scheduled task in version 7. Does it works?
by Support
Fri Nov 03, 2017 1:54 pm
Forum: Support & Troubleshooting
Topic: Temp-Disk runs full during a big restore jobs
Replies: 5
Views: 45745

Re: Temp-Disk runs full during a big restore jobs

Hi,

The zip files in your case are not independent, which means all 108 zip parts (z01, z02...) must be downloaded and only after that, they will be extracted.
by Support
Fri Nov 03, 2017 9:28 am
Forum: Support & Troubleshooting
Topic: Granular Restore within a day
Replies: 4
Views: 46194

Re: Granular Restore within a day

Hi, "To what date" feature does not address a single backup version. It could be you have a folder with 4 files backed up each day using the incremental backup type. Let's say: 1 file is backed up in the 1st day of the month and it does not change anymore. So it is included only in the first full ba...
by Support
Wed Nov 01, 2017 12:48 pm
Forum: Support & Troubleshooting
Topic: Btray and Shutdown
Replies: 7
Views: 48199

Re: Btray and Shutdown

Hi,

We fixed that problem.
Please download and install Backup4all 7.0.199