Search found 1496 matches

by Support
Tue Feb 27, 2018 1:28 pm
Forum: Support & Troubleshooting
Topic: Merge failed
Replies: 1
Views: 2187

Re: Merge failed

Hi,

Please send us that log file to support[at]backup4all[dot]com
by Support
Thu Feb 22, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: error: SQL error
Replies: 4
Views: 2919

Re: error: SQL error

Hi,

Do you have an USB connected destination?
If yes, please make sure you use the "Safely Remove Hardware" tool before disconnecting the USB drive.
At this moment you can run a scandrive for errors and see if the problem appears again.
by Support
Thu Feb 22, 2018 7:39 am
Forum: Support & Troubleshooting
Topic: Error: The compressed (zipped) folder (path) 1_Czip' is invalid
Replies: 4
Views: 34660

Re: Error: The compressed (zipped) folder (path) 1_Czip' is invalid

Hi,

Can you please send us the backup log and the .bkc catalog file for that job? (send it to support[at]backup4all[dot]com)
by Support
Tue Feb 13, 2018 2:00 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job
Replies: 6
Views: 14269

Re: Could not start Backup for job

Hi,

The log you sent us seems to be the application log, but we need the log for the backup job you executed.
by Support
Tue Feb 13, 2018 8:18 am
Forum: Support & Troubleshooting
Topic: Error: The compressed (zipped) folder (path) 1_Czip' is invalid
Replies: 4
Views: 34660

Re: Error: The compressed (zipped) folder (path) 1_Czip' is invalid

Hi,

The zip component from Windows cannot handle large zip files (you have 79-90 GB). Please use WinZip or 7zip if you want to open such files outside Backup4all.
If you want, you can run a restore of that backup to another location using Backup4all and see the files will be correctly restored.
by Support
Mon Jan 29, 2018 12:36 pm
Forum: Support & Troubleshooting
Topic: Using the same file name for backups
Replies: 2
Views: 96620

Re: Using the same file name for backups

Hi, If you use the Full backup type and want to have every time the backup with the same name (example 1_D.zip), you will have to open Backup Properties, then go to Advanced page and select the "Run program or action" in the "Run action before backup" section. Make sure that <Clear backup> is select...
by Support
Mon Jan 29, 2018 12:33 pm
Forum: Support & Troubleshooting
Topic: What does this mean....
Replies: 5
Views: 89984

Re: What does this mean....

Hi, Please follow these steps: 1. Run a scandrive for errors on the destination drive G. 2. Open Backup Properties->Compression. Select "Always use temporary folder to create zip files" 3. On the same Compression page, select a split size at 10 GB and also select the "Create independent splits" opti...
by Support
Mon Jan 29, 2018 12:22 pm
Forum: Support & Troubleshooting
Topic: Possible pitfalls using FAST MIRROR
Replies: 7
Views: 131073

Re: Possible pitfalls using FAST MIRROR

Hi, For Mirror backup type, there is no need to run a complete backup from time to time. Let me explain why: there are no file versions (for Mirror type). Any modified source file will overwrite the existing file version in destination. If you want, you can run a repair backup from time to time. Tha...
by Support
Mon Jan 29, 2018 11:41 am
Forum: Support & Troubleshooting
Topic: UAC prevented settings SE_BACKUP_NAME privilege
Replies: 1
Views: 83196

Re: UAC prevented settings SE_BACKUP_NAME privilege

Hi,

That is not a warning or error, it is just an informal message about the "Smart file scanning mode" option which could not be used. Normal source file detection mode was used.
by Support
Thu Jan 25, 2018 2:08 pm
Forum: Support & Troubleshooting
Topic: Stop vs cancel
Replies: 1
Views: 88144

Re: Stop vs cancel

Hi, When the Cancel button is pressed, the action in progress (backup, restore, cleanup) will be aborted immediately. When the Stop button is pressed, Backup4all will finish processing the current file in progress, then the catalog will be saved and only after that the backup will stop. Next time yo...