Search found 1578 matches

by Adrian (Softland)
Thu Jul 08, 2010 9:17 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 23511

Re: preparing shadow copy . . . please wait

Hi,

1. What version of Backup4all do you use?
2. What antivirus do you use?
3. What changes have you made that affected the Volume Shadow Copy service?

Please note you can turn off the backup open files option from Properties->Advanced page, which will result in a faster backup.
by Adrian (Softland)
Wed Jul 07, 2010 9:02 am
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 58984

Re: Program windows sizes

Hi, Let me explain much clear. You should use the Pause/Resume buttons only if you plan to continue the backup after few minutes/hours, without closing the application. If you want to close the application and the computer (as in your case), you need to press the Stop button. That will process the c...
by Adrian (Softland)
Tue Jul 06, 2010 7:32 am
Forum: Support & Troubleshooting
Topic: Lite: Shutdown schedule
Replies: 1
Views: 2707

Re: Lite: Shutdown schedule

Hi,

We will correct the User Manual. That feature is available only in the Professional edition of Backup4all.
by Adrian (Softland)
Mon Jul 05, 2010 2:18 pm
Forum: Support & Troubleshooting
Topic: SFTP 10058 error
Replies: 5
Views: 7446

Re: SFTP 10058 error

Hi,

Can you create us a temporary account on your SFTP server?
Please send us the details to connect at support[at]backup4all[dot]com
by Adrian (Softland)
Mon Jul 05, 2010 1:59 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 58984

Re: Program windows sizes

First problem: Do you use large fonts or other custom settings? We don't have such problems here. Please send us a screenshot with Backup4all to see how it looks. Second problem: The pause/resume function is available as long as the program is not closed. It is the same for games, music players and ...
by Adrian (Softland)
Mon Jul 05, 2010 1:51 pm
Forum: Feedback & Wishlist
Topic: Compression methods choice
Replies: 3
Views: 3894

Re: Compression methods choice

Hi,

We will think about that, but at this moment it is not possible to add 7zip compression.
by Adrian (Softland)
Wed Jun 30, 2010 6:34 am
Forum: Support & Troubleshooting
Topic: Backup Open Files (VSS) trigger SQL Server 2008 Backup
Replies: 8
Views: 9728

Re: Backup Open Files (VSS) trigger SQL Server 2008 Backup

Hi,

We fixed the problem in the new build 213. Please download it from our website.
by Adrian (Softland)
Tue Jun 29, 2010 1:15 pm
Forum: Support & Troubleshooting
Topic: User Control Account & Backup4all Standard
Replies: 1
Views: 2360

Re: User Control Account & Backup4all Standard

Hi,

You can avoid that only if you turn off the UAC.
by Adrian (Softland)
Wed Jun 23, 2010 1:56 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups via Windows Task Scheduler
Replies: 3
Views: 5035

Re: Scheduled backups via Windows Task Scheduler

Hi, For a job that did not ran, please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. - the schedule task for this job. Y...
by Adrian (Softland)
Wed Jun 23, 2010 1:47 pm
Forum: Support & Troubleshooting
Topic: Is this software for me?
Replies: 1
Views: 2029

Re: Is this software for me?

Hi,

You cannot simply do that using Backup4all because it looks in the backup catalog not in the backup destinations to compare the files.
You need the backup catalog from Backup4all for the existing files in backup.