Search found 1496 matches

by Support
Tue Mar 09, 2010 4:53 pm
Forum: Support & Troubleshooting
Topic: Schudele.
Replies: 3
Views: 3435

Re: Schudele.

Hi,

Please try again using build 196 of Backup4all as you have build 189. Since then, we fixed some scheduler related problems.
Do you still have the problem?
by Support
Wed Mar 03, 2010 1:28 pm
Forum: Support & Troubleshooting
Topic: "cannot locate protected program data"
Replies: 8
Views: 5877

Re: "cannot locate protected program data"

Hi,

The problem is now fixed.
You can download the new release of Backup4all 4.4 build 195 from our website.
by Support
Wed Mar 03, 2010 11:18 am
Forum: Support & Troubleshooting
Topic: Cannot get backup4all to run in background
Replies: 2
Views: 4119

Re: Cannot get backup4all to run in background

Hi,

We don't have such problems here.

Please make sure you don't have another scheduled task to start the main application in the same time.
by Support
Thu Feb 25, 2010 10:09 am
Forum: Support & Troubleshooting
Topic: MSSQL Mirror Backup
Replies: 1
Views: 3726

Re: MSSQL Mirror Backup

Hi,

You need to stop the service even if using the Mirror backup type. This is how the files are released so you can copy them.
by Support
Mon Feb 22, 2010 12:29 pm
Forum: Support & Troubleshooting
Topic: Schudele.
Replies: 3
Views: 3435

Re: Schudele.

Hi, Please send us by email (to support@backup4all.com): - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. - the schedule task for th...
by Support
Mon Feb 22, 2010 12:28 pm
Forum: Support & Troubleshooting
Topic: Schedule vs Manual Launch Issue
Replies: 2
Views: 4272

Re: Schedule vs Manual Launch Issue

Hi, Normally you should use the scheduler only for unattended backups. You cannot run an unattended backup that will require multiple discs, because Backup4all will wait for user to change the disc. Please send us the last backup log for this job to support@backup4all.com. You can find that file if ...
by Support
Mon Feb 22, 2010 12:25 pm
Forum: Support & Troubleshooting
Topic: Error when Backup4all Lite 4 starts ...
Replies: 3
Views: 3838

Re: Error when Backup4all Lite 4 starts ...

Hi,

Can you tell us what Nokia application you installed? so we can install and test it here.
by Support
Tue Feb 16, 2010 10:06 am
Forum: Support & Troubleshooting
Topic: Error when Backup4all Lite 4 starts ...
Replies: 3
Views: 3838

Re: Error when Backup4all Lite 4 starts ...

Hi,

Have you installed any anti-spyware application?

What changes have you made before the problem appeared?
by Support
Tue Feb 16, 2010 10:01 am
Forum: Support & Troubleshooting
Topic: Outlook Plugin not showing in drop-down menu
Replies: 6
Views: 5702

Re: Outlook Plugin not showing in drop-down menu

Hi,

Can you import the plugin from the Backup4all installation folder, under Plugins subfolder?
by Support
Fri Feb 12, 2010 2:55 pm
Forum: Support & Troubleshooting
Topic: Mirror to different target folder structure
Replies: 5
Views: 2662

Re: Mirror to different target folder structure

Hi, Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip archive and send them to our support e...