Search found 1495 matches

by Support
Tue Apr 27, 2010 1:43 pm
Forum: Support & Troubleshooting
Topic: Encrypting mirror backup of network files
Replies: 6
Views: 5516

Re: Encrypting mirror backup of network files

Hi,

What is the error message you receive when trying to open the encrypted files?
by Support
Tue Apr 27, 2010 1:26 pm
Forum: Support & Troubleshooting
Topic: Backing up over previously backed up files (from different software)
Replies: 1
Views: 2448

Re: Backing up over previously backed up files (from different software)

Hi,

You should have no problems using Backup4all.
Please note you should use Backup4all for data files and not for system files/installed programs.
by Support
Tue Apr 27, 2010 1:19 pm
Forum: Feedback & Wishlist
Topic: Mirror backup - keep previous file versions
Replies: 1
Views: 3072

Re: Mirror backup - keep previous file versions

Hi, Backup4all does not keep track of file versions if you use Mirror backup type. You can use tags to create a new folder for each backup, but in this case each backup will be a complete one. Even so, you can manually restore the files to a previous version, but only to the previous version using B...
by Support
Mon Apr 26, 2010 1:40 pm
Forum: Support & Troubleshooting
Topic: Update the cataloge
Replies: 3
Views: 2202

Re: Update the cataloge

Hi,

No, you cannot do that. You cannot update the catalog based on the files you manually put in destination.
The files needs to be backed up with Backup4all to be included in backup catalog.
by Support
Mon Apr 26, 2010 1:38 pm
Forum: Support & Troubleshooting
Topic: Keeping old versions
Replies: 1
Views: 2037

Re: Keeping old versions

Hi, The backup versions are kept only for Full, Incremental and Differential backup types. Backup4all does not keep track of multiple Mirror backup versions. Only the latest execution can be restored from Backup4all. The old versions are stored in backup destination. You can adjust the limit number ...
by Support
Fri Apr 23, 2010 8:53 am
Forum: Support & Troubleshooting
Topic: Backup view not correct
Replies: 6
Views: 3456

Re: Backup view not correct

Hi,

We were able to reproduce the situation and we will fix it.
by Support
Thu Apr 22, 2010 12:25 pm
Forum: Support & Troubleshooting
Topic: Backup view not correct
Replies: 6
Views: 3456

Re: Backup view not correct

Hi,

The files are correctly shown here. Please see if you have this problem with all other backup jobs.
by Support
Wed Apr 21, 2010 12:28 pm
Forum: Support & Troubleshooting
Topic: Backup view not correct
Replies: 6
Views: 3456

Re: Backup view not correct

After receiving your backup catalog, we were able to see all files in Backup View. There is no problem here.
Please make sure you have the latest version of Backup4all.

The screen shots are attached
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by Support
Tue Apr 20, 2010 9:08 am
Forum: Support & Troubleshooting
Topic: Backup view not correct
Replies: 6
Views: 3456

Re: Backup view not correct

Hi,

We cannot reproduce the problem here.
Please send us the backup catalog (bkc file) to support[at]backup4all[dot]com.
To find it, go to View->Open Folder->Catalog Folder.
If the file is large, please put it into a zip archive.
by Support
Mon Apr 19, 2010 8:10 am
Forum: Feedback & Wishlist
Topic: Backup to Amazon S3
Replies: 3
Views: 4072

Re: Backup to Amazon S3

Hi,

We will think about adding the S3 as an integrated destination in Backup4all.