Search found 1496 matches

by Support
Fri May 14, 2010 8:27 am
Forum: Support & Troubleshooting
Topic: Access violation error preventing opening of Backup4all
Replies: 3
Views: 2751

Re: Access violation error preventing opening of Backup4all

Hi,

What is the user account type you use? (Craig account).
Do you have the same problem if using a different normal account?
by Support
Thu May 13, 2010 10:20 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6408

Re: B4A backs up tens of thousands of empty folders :-(

Hi, You did not sent us the requested files. As I said before, there seems to be something wrong in the way you configured the backup or the filters. If you run a full backup, it is normal that all source files and folder will be backed up. You should not perform a full backup if only 3 files were c...
by Support
Wed May 12, 2010 11:49 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6408

Re: B4A backs up tens of thousands of empty folders :-(

Hi, From your description it seems you did not configured correctly the backup job. Please send us the backup catalog and the last backup log to support[at]backup4all[dot]com. To find the catalog, go to View->Open Folder->Catalog Folder. To find the log, go to View->Job Logs->Last backup log. Put th...
by Support
Wed May 12, 2010 11:46 am
Forum: Support & Troubleshooting
Topic: Sources and incremental backups
Replies: 1
Views: 2152

Re: Sources and incremental backups

Hi,

If the new files and subfolders are in a backup folder that is in the backup sources, they will be automatically backed up.
by Support
Tue May 11, 2010 12:44 pm
Forum: Support & Troubleshooting
Topic: Pressing STOP or CANCEL causes lock-up
Replies: 5
Views: 2549

Re: Pressing STOP or CANCEL causes lock-up

Hi,

Please send us to support[at]backup4all[dot]com the last backup log from View->Job Logs->Last backup log.
by Support
Tue May 11, 2010 8:51 am
Forum: Support & Troubleshooting
Topic: Access violation error preventing opening of Backup4all
Replies: 3
Views: 2751

Re: Access violation error preventing opening of Backup4all

Hi,

Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/Files/DebugView.zip.
2. Start DebugView
3. Start Backup4all.
4. Send us the debug log to support[at]backup4all[dot]com
by Support
Fri May 07, 2010 10:12 am
Forum: Support & Troubleshooting
Topic: Restoring specific file version fails.
Replies: 3
Views: 2291

Re: Restoring specific file version fails.

Hi, First, please make sure you use the latest version of Backup4all 4.4 build 206. If you still have the problem using the latest version, please send us to support[at]backup4all[dot]com: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination fo...
by Support
Thu May 06, 2010 1:14 pm
Forum: Support & Troubleshooting
Topic: installation error
Replies: 1
Views: 2386

Re: installation error

Hi,

Please make sure there is no antivirus/firewall blocking Backup4all.
by Support
Tue May 04, 2010 8:30 am
Forum: Support & Troubleshooting
Topic: Pressing STOP or CANCEL causes lock-up
Replies: 5
Views: 2549

Re: Pressing STOP or CANCEL causes lock-up

Hi,

Do you have that problem for any other backup job?
How long have you waited for Backup4all to stop/cancel the backup?