Search found 1514 matches

by Support
Mon May 31, 2010 9:28 am
Forum: Support & Troubleshooting
Topic: When select folders/files in "source", why some folders in RED?
Replies: 1
Views: 2262

Re: When select folders/files in "source", why some folders in RED?

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Mon May 31, 2010 9:21 am
Forum: Support & Troubleshooting
Topic: How to backup printer's setting
Replies: 3
Views: 2960

Re: How to backup printer's setting

Hi,

You need to locate the registry entries for your printer settings, export those entries and back up the resulting file.
by Support
Thu May 27, 2010 9:14 am
Forum: Support & Troubleshooting
Topic: What can I expect from running Cleanup job?
Replies: 5
Views: 3487

Re: What can I expect from running Cleanup job?

Hi, You can merge the incremental backups but the condition is to merge all of them until the execution date. To do that, please open Backup Properties->Type. Select "Yes, limit number of backups" option and also set the maximum limit number. When you run the backup it will create an incremental bac...
by Support
Thu May 27, 2010 8:18 am
Forum: Support & Troubleshooting
Topic: Outlook backup did not backup all PST file?
Replies: 2
Views: 2757

Re: Outlook backup did not backup all PST file?

Hi, Please send us to support[at]backup4all[dot]com : - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip/rar ...
by Support
Thu May 27, 2010 8:14 am
Forum: Support & Troubleshooting
Topic: Fast mirror always copies all files ?
Replies: 1
Views: 1894

Re: Fast mirror always copies all files ?

Hi,

To back up only the new and modified files, please open Backup Properties->Mirror page and check the "Fast Mirror" option.
by Support
Wed May 26, 2010 10:02 am
Forum: Support & Troubleshooting
Topic: Backup Failure
Replies: 3
Views: 2536

Re: Backup Failure

Hi,

I'm glad the problem is fixed now.
by Support
Wed May 26, 2010 9:59 am
Forum: Support & Troubleshooting
Topic: Upgrading from Fbackup to Backup4all
Replies: 1
Views: 2416

Re: Upgrading from Fbackup to Backup4all

Hi,

You can open the ini files which will just recreate the backup job in Backup4all Lite, but you will need to run the backup again.
You cannot open or import fkc files in Backup4all Lite. You can do that only in Professional edition.
by Support
Tue May 25, 2010 7:57 am
Forum: Support & Troubleshooting
Topic: Cancelled Backup - Stuck "Aborting Backup"
Replies: 5
Views: 7692

Re: Cancelled Backup - Stuck "Aborting Backup"

Hi,

We already contacted BitDefender company.
They suggested this solution:
http://www.backup4all.com/kb/using-back ... 79.html#69
by Support
Thu May 20, 2010 12:43 pm
Forum: Support & Troubleshooting
Topic: Backup Failure
Replies: 3
Views: 2536

Re: Backup Failure

Hi,

Please send us the backup log and the catalog file to support[at]backup4all[dot]com.
To find the files, go to View->Open Folder->Catalog folder, and View->Job Logs->Last backup log.
Put the files into a zip/rar archive.
by Support
Thu May 20, 2010 7:05 am
Forum: Support & Troubleshooting
Topic: What can I expect from running Cleanup job?
Replies: 5
Views: 3487

Re: What can I expect from running Cleanup job?

Hi,

They will be backed up when you run the backup.
Please note the deletion has to be done in Backup4all, not manually in destination.