Search found 1495 matches

by Support
Thu May 20, 2010 7:05 am
Forum: Support & Troubleshooting
Topic: What can I expect from running Cleanup job?
Replies: 5
Views: 3397

Re: What can I expect from running Cleanup job?

Hi,

They will be backed up when you run the backup.
Please note the deletion has to be done in Backup4all, not manually in destination.
by Support
Wed May 19, 2010 2:00 pm
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6380

Re: B4A backs up tens of thousands of empty folders :-(

Hi, I'm glad you understand our suggestion and its meaning. No other users complained about the file dates filter. Date modified > one week ago means Backup4all will back up all files newer than one week ago. In order to understand these notations, I suggest you to imagine the axis time. It goes fro...
by Support
Wed May 19, 2010 11:48 am
Forum: Support & Troubleshooting
Topic: Previous versions not being deleted
Replies: 1
Views: 2627

Re: Previous versions not being deleted

Hi,

Please read this article about how to use the backup rotation scheme: https://www.backup4all.com/how-to-backup-...-kb.html
In your case you forgot to uncheck the "Use local catalogs" option from Backup Properties->Advanced page.
by Support
Wed May 19, 2010 11:43 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6380

Re: B4A backs up tens of thousands of empty folders :-(

Hi, We are just trying to help you configure the backup as it is best for you. It's your decision if you accept our advice or you continue doing your way. The section of the help file you mentioned does not apply for you. If 47 MB means a large file for you and "in time" means 2-3 days then you shou...
by Support
Wed May 19, 2010 10:30 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6380

Re: B4A backs up tens of thousands of empty folders :-(

Hi, It seems you do not understand what I'm trying to explain you. I'll try to rephrase it in some short sentences. 1. The wrong way you configured the backup is that you perform a full backup if all your incremental backups have more than 24 MB. There are only 2-3 modified files backed up two times...
by Support
Wed May 19, 2010 7:49 am
Forum: Support & Troubleshooting
Topic: What can I expect from running Cleanup job?
Replies: 5
Views: 3397

Re: What can I expect from running Cleanup job?

Hi, Please follow these steps: 1. Open Backup4all. 2. Go to Actions menu and select Clean 3. Select Older than and specify a date. 4. The backups to be deleted according to your filter will be checked in the left box. This way you can see which backups will be deleted when you apply a condition. Ple...
by Support
Wed May 19, 2010 7:39 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6380

Re: B4A backs up tens of thousands of empty folders :-(

Hi, 1. Many clients wants to back up their empty folders. At this moment there isn't such an option to exclude the empty folders from backup. 2. Unchecking that option will not perform a complete full backup every few backups but only when you ask it to create a full. That way, when you run the back...
by Support
Fri May 14, 2010 9:45 am
Forum: Support & Troubleshooting
Topic: B4A backs up tens of thousands of empty folders :-(
Replies: 13
Views: 6380

Re: B4A backs up tens of thousands of empty folders :-(

Hi, You have 473 backup versions (87 of them are full backups). The number of folders in backup is 2171 not tens of thousands. As I assumed in the previous post, the empty folders are backed up only when you perform a full backup. The full backup is performed when the incremental backups since the l...
by Support
Fri May 14, 2010 8:32 am
Forum: Support & Troubleshooting
Topic: CODE CCB-F
Replies: 1
Views: 2097

Re: CODE CCB-F

Hi,

Please send an email with the attached image to support[at]backup4all[dot]com.
You will receive an answer shortly.
by Support
Fri May 14, 2010 8:27 am
Forum: Support & Troubleshooting
Topic: Access violation error preventing opening of Backup4all
Replies: 3
Views: 2740

Re: Access violation error preventing opening of Backup4all

Hi,

What is the user account type you use? (Craig account).
Do you have the same problem if using a different normal account?