Search found 1496 matches

by Support
Wed Jun 16, 2010 6:49 am
Forum: Support & Troubleshooting
Topic: Process Runs, Application Doesn't
Replies: 1
Views: 1748

Re: Process Runs, Application Doesn't

Hi,

Please make sure the firewall/antivirus does not block Backup4all.
Also make sure Backup4all does not run in tray.
by Support
Wed Jun 16, 2010 6:46 am
Forum: Support & Troubleshooting
Topic: Pressing STOP or CANCEL causes lock-up
Replies: 5
Views: 2544

Re: Pressing STOP or CANCEL causes lock-up

Hi,

Please send us to support[at]backup4all[dot]com the last backup log from View->Job Logs->Last backup log.
If there is a problem in the application we want to reproduce it here and fix it.
by Support
Tue Jun 15, 2010 8:03 am
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5879

Re: removing deleted files from mirror backup

Hi,

What is your backup destination type?
by Support
Mon Jun 14, 2010 11:12 am
Forum: Support & Troubleshooting
Topic: backup4all / windows search indexer
Replies: 2
Views: 2441

Re: backup4all / windows search indexer

Hi,

Do you still have the backup logs and the catalog for that job? If yes, please send them to support[at]backup4all[dot]com.
Put the files into a zip archive.
by Support
Fri Jun 11, 2010 10:44 am
Forum: Support & Troubleshooting
Topic: program will not run - starburn.dll
Replies: 1
Views: 2384

Re: program will not run - starburn.dll

Hi,

We tested the same scenario as yours: host Windows7-64bit, VMware player (latest build) runinng Windows XP.
We were not able to reproduce the problem here. The installation went fine and the backup also works fine.
Please make sure you use the latest updates.
by Support
Thu Jun 10, 2010 12:34 pm
Forum: Support & Troubleshooting
Topic: Backup Open Files (VSS) trigger SQL Server 2008 Backup
Replies: 8
Views: 9086

Re: Backup Open Files (VSS) trigger SQL Server 2008 Backup

Hi,

We will fix that problem. It is on our To-Do list, but I cannot give you an exact date when it will be fixed.
We have other more important features we work on this moment.
by Support
Wed Jun 09, 2010 2:55 pm
Forum: Support & Troubleshooting
Topic: Backup aborted.Reason:Cannot create file
Replies: 2
Views: 3005

Re: Backup aborted.Reason:Cannot create file

Hi,

Please send us the ini file for that job from View->Open Folder->Initialization folder, to support[at]backup4all[dot]com
by Support
Fri Jun 04, 2010 12:34 pm
Forum: Support & Troubleshooting
Topic: backup failed. cannot locate network drive
Replies: 2
Views: 3902

Re: backup failed. cannot locate network drive

Hi,

First, please download the latest version of Backup4all from our website.
Second, please make sure the destination drive can be accessed when starting the backup.
If you still have the problem, please try to map the network drive and use it as destination.
by Support
Thu Jun 03, 2010 7:29 am
Forum: Support & Troubleshooting
Topic: Backup aborted. Reason: Out of memory
Replies: 7
Views: 4986

Re: Backup aborted. Reason: Out of memory

Hi,

I'm glad the problem caused by the large number of files was solved.
by Support
Mon May 31, 2010 9:43 am
Forum: Support & Troubleshooting
Topic: file sequence during backup
Replies: 1
Views: 1717

Re: file sequence during backup

hi, The backup sources are processed in the alphabetical order. In your case, the file will be processed this way: D, E, G and M. If this is not the order, please send us to support[at]backup4all[dot]com: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder...