Search found 1495 matches

by Support
Mon Jul 05, 2010 2:18 pm
Forum: Support & Troubleshooting
Topic: SFTP 10058 error
Replies: 5
Views: 6823

Re: SFTP 10058 error

Hi,

Can you create us a temporary account on your SFTP server?
Please send us the details to connect at support[at]backup4all[dot]com
by Support
Mon Jul 05, 2010 1:59 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57689

Re: Program windows sizes

First problem: Do you use large fonts or other custom settings? We don't have such problems here. Please send us a screenshot with Backup4all to see how it looks. Second problem: The pause/resume function is available as long as the program is not closed. It is the same for games, music players and ...
by Support
Mon Jul 05, 2010 1:51 pm
Forum: Feedback & Wishlist
Topic: Compression methods choice
Replies: 3
Views: 3489

Re: Compression methods choice

Hi,

We will think about that, but at this moment it is not possible to add 7zip compression.
by Support
Wed Jun 30, 2010 6:34 am
Forum: Support & Troubleshooting
Topic: Backup Open Files (VSS) trigger SQL Server 2008 Backup
Replies: 8
Views: 9079

Re: Backup Open Files (VSS) trigger SQL Server 2008 Backup

Hi,

We fixed the problem in the new build 213. Please download it from our website.
by Support
Tue Jun 29, 2010 1:15 pm
Forum: Support & Troubleshooting
Topic: User Control Account & Backup4all Standard
Replies: 1
Views: 2098

Re: User Control Account & Backup4all Standard

Hi,

You can avoid that only if you turn off the UAC.
by Support
Wed Jun 23, 2010 1:56 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups via Windows Task Scheduler
Replies: 3
Views: 4653

Re: Scheduled backups via Windows Task Scheduler

Hi, For a job that did not ran, please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. - the schedule task for this job. Y...
by Support
Wed Jun 23, 2010 1:47 pm
Forum: Support & Troubleshooting
Topic: Is this software for me?
Replies: 1
Views: 1764

Re: Is this software for me?

Hi,

You cannot simply do that using Backup4all because it looks in the backup catalog not in the backup destinations to compare the files.
You need the backup catalog from Backup4all for the existing files in backup.
by Support
Wed Jun 23, 2010 1:35 pm
Forum: Feedback & Wishlist
Topic: Mirror backup : zip directories
Replies: 1
Views: 3109

Re: Mirror backup : zip directories

Hi,

We added your request to our Wishilist.
by Support
Wed Jun 16, 2010 6:51 am
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5874

Re: removing deleted files from mirror backup

Hi,

Please send us:
- the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder.
- the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log.
Put the files into a zip archive.
by Support
Wed Jun 16, 2010 6:49 am
Forum: Support & Troubleshooting
Topic: Process Runs, Application Doesn't
Replies: 1
Views: 1747

Re: Process Runs, Application Doesn't

Hi,

Please make sure the firewall/antivirus does not block Backup4all.
Also make sure Backup4all does not run in tray.