Search found 1503 matches

by Support
Fri Jul 16, 2010 10:38 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21800

Re: preparing shadow copy . . . please wait

@ToddBooth

What antivirus do you use?
by Support
Fri Jul 16, 2010 10:23 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3190

Re: "Premature end of file reached" when burning DVD

Hi,

We removed the last backup execution from the catalog using the "Clean" operation from Actions menu.
We selected the latest backup version and pressed "Clean".
That fixed the problem and you can run again that backup.

The new catalog was sent by email to our client.
by Support
Thu Jul 15, 2010 10:13 am
Forum: Feedback & Wishlist
Topic: Conditional Run Action
Replies: 3
Views: 3402

Re: Conditional Run Action

Hi,

Please tell us the entire scenario you want to set up so we can understand what do you want to do.
by Support
Thu Jul 15, 2010 9:00 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3190

Re: "Premature end of file reached" when burning DVD

Hi,

Please send us the backup catalog from View->Open folder->Catalog Folder.
Put the file into a zip archive.
Send it to support[at]backup4all[dot]com
by Support
Wed Jul 14, 2010 10:24 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3190

Re: "Premature end of file reached" when burning DVD

Hi,

It seems the zip file was created with errors. A possible reason is the disc you used.
You need to re-run that backup.
by Support
Tue Jul 13, 2010 9:47 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3190

Re: "Premature end of file reached" when burning DVD

Hi,

Please delete the temporary folder and open Backup4all.
Press the Test button to run a manual test for that backup.
Let us know the results.
by Support
Mon Jul 12, 2010 2:06 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21800

Re: preparing shadow copy . . . please wait

Hi,

Please go to Start->Control Panel->Administrative Tools->Services.
Make sure the Volume shadow copy service is started and set to Manual.
by Support
Mon Jul 12, 2010 1:59 pm
Forum: Support & Troubleshooting
Topic: FTP Uploading
Replies: 1
Views: 2033

Re: FTP Uploading

Hi,

Please open Backup4all, go to Backup Properties->FTP server->Edit configuration.
Check the "Use passive mode for transfers" option.
Press Save and try again to run the backup.
by Support
Fri Jul 09, 2010 12:58 pm
Forum: Support & Troubleshooting
Topic: Scheduled backup time of 00:00 doesn't show properly in the listing
Replies: 2
Views: 1944

Re: Scheduled backup time of 00:00 doesn't show properly in the listing

Hi,

I confirm we were able to reproduce the situation and we will fix it.