Search found 1496 matches

by Support
Tue Jul 20, 2010 1:57 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21537

Re: preparing shadow copy . . . please wait

@ToddBooth
Please try to find what is different when the problem appears as we don't have such problems here.

@GerryB
Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Tue Jul 20, 2010 1:54 pm
Forum: Support & Troubleshooting
Topic: Default compression filter
Replies: 10
Views: 4789

Re: Default compression filter

Hi,

We will fix that in few days.
by Support
Mon Jul 19, 2010 1:07 pm
Forum: Support & Troubleshooting
Topic: Default compression filter
Replies: 10
Views: 4789

Re: Default compression filter

Hi,

We were able to reproduce the problem and we will fix it.
That feature works for the file types already in the list.
by Support
Fri Jul 16, 2010 10:38 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21537

Re: preparing shadow copy . . . please wait

@ToddBooth

What antivirus do you use?
by Support
Fri Jul 16, 2010 10:23 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3123

Re: "Premature end of file reached" when burning DVD

Hi,

We removed the last backup execution from the catalog using the "Clean" operation from Actions menu.
We selected the latest backup version and pressed "Clean".
That fixed the problem and you can run again that backup.

The new catalog was sent by email to our client.
by Support
Thu Jul 15, 2010 10:13 am
Forum: Feedback & Wishlist
Topic: Conditional Run Action
Replies: 3
Views: 3344

Re: Conditional Run Action

Hi,

Please tell us the entire scenario you want to set up so we can understand what do you want to do.
by Support
Thu Jul 15, 2010 9:00 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3123

Re: "Premature end of file reached" when burning DVD

Hi,

Please send us the backup catalog from View->Open folder->Catalog Folder.
Put the file into a zip archive.
Send it to support[at]backup4all[dot]com
by Support
Wed Jul 14, 2010 10:24 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3123

Re: "Premature end of file reached" when burning DVD

Hi,

It seems the zip file was created with errors. A possible reason is the disc you used.
You need to re-run that backup.
by Support
Tue Jul 13, 2010 9:47 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3123

Re: "Premature end of file reached" when burning DVD

Hi,

Please delete the temporary folder and open Backup4all.
Press the Test button to run a manual test for that backup.
Let us know the results.