Search found 1496 matches

by Support
Wed Jul 28, 2010 8:26 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21524

Re: preparing shadow copy . . . please wait

Hi,

The new release 4.4.214, including the fix is available for download.
by Support
Wed Jul 28, 2010 8:25 am
Forum: Support & Troubleshooting
Topic: VscSrv2008.exe crashes
Replies: 15
Views: 5469

Re: VscSrv2008.exe crashes

Hi,

The new release 4.4.214, including the fix is available for download.
by Support
Tue Jul 27, 2010 11:05 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21524

Re: preparing shadow copy . . . please wait

Hi,

We will make a new release these days and the backup open files feature will be improved.
In the meantime, you can uncheck the "Backup open files" option from Backup Properties->Advanced page.
by Support
Tue Jul 27, 2010 10:44 am
Forum: Support & Troubleshooting
Topic: Full Backup not working
Replies: 2
Views: 2061

Re: Full Backup not working

Hi, Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip archive. Send the files to support[at]...
by Support
Tue Jul 27, 2010 10:42 am
Forum: Support & Troubleshooting
Topic: VscSrv2008.exe crashes
Replies: 15
Views: 5469

Re: VscSrv2008.exe crashes

Hi,

The problem is fixed, we'll make some more tests and if everything is fine the release will be made tomorrow.
by Support
Mon Jul 26, 2010 5:50 am
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57714

Re: Program windows sizes

Hi,

Please create us a temporary account on your SFTP server.
Send us the details by email to support[at]backup4all[dot]com
by Support
Fri Jul 23, 2010 1:15 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57714

Re: Program windows sizes

Hi,

The Stop button is grayed out as long as Backup4all creates the file list. When the backup starts, the button is available.
Also try to refresh (F5) the window.
by Support
Thu Jul 22, 2010 10:30 am
Forum: Support & Troubleshooting
Topic: "Too many copies running"
Replies: 1
Views: 2028

Re: "Too many copies running"

Hi,

Please make sure you did not used the same registration key for both computers.
The Backup4all license is per computer, not per user. You need a license key for each computer you use Backup4all on.
by Support
Thu Jul 22, 2010 7:35 am
Forum: Feedback & Wishlist
Topic: Conditional Run Action
Replies: 3
Views: 3340

Re: Conditional Run Action

hi,

The shutdown process is not executed if other backups are still running.
You can use the shutdown after action for every group. The last remaining backup group that will end the backup will also shutdown the computer.
The other shutdown commands, when the backup is running, will be ignored.
by Support
Thu Jul 22, 2010 7:31 am
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57714

Re: Program windows sizes

Hi, The resume option under FTP configuration applies to temporary server disconnect. If the server connection was interrupted and the server supports resume, Backup4all will retry uploading that file as many times as it is set and the backup will continue. If you use FTP as destination, one more st...