Search found 1503 matches

by Support
Thu Jul 29, 2010 2:25 pm
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 10
Views: 4266

Re: Scheduled Backups

Hi,

A scheduled backup does not delete the previous backups. It will delete them only if you set it to do so by limiting the number of stored backups or scheduling another cleanup action.
by Support
Thu Jul 29, 2010 2:23 pm
Forum: Support & Troubleshooting
Topic: External Hard Drive
Replies: 1
Views: 2574

Re: External Hard Drive

Hi,

Backup4all creates backup files in destination (your external drive) without deleting the existing files and folders.
You can also use the external drive to save other files and folders.
by Support
Thu Jul 29, 2010 1:43 pm
Forum: Support & Troubleshooting
Topic: no shutdown after backup execution if user is logged out...
Replies: 7
Views: 3097

Re: no shutdown after backup execution if user is logged out...

Hi,

I cannot give you an exact date when the new build will be released.
by Support
Thu Jul 29, 2010 9:03 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21756

Re: preparing shadow copy . . . please wait

Hi, Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip archive and send them to support[at]ba...
by Support
Thu Jul 29, 2010 8:58 am
Forum: Support & Troubleshooting
Topic: VscSrv2008.exe crashes
Replies: 15
Views: 5534

Re: VscSrv2008.exe crashes

Hi, We tested Backup4all on all working OS (both 32 and 64 bit) and it works fine here. Many clients confirmed the problem was fixed. However, please note we are interested to find if there are new particular situations which cause any problem so we can fix it. Please make sure the Volume shadow cop...
by Support
Wed Jul 28, 2010 11:47 am
Forum: Support & Troubleshooting
Topic: SFTP Upload then downloads?
Replies: 1
Views: 1827

Re: SFTP Upload then downloads?

Hi, The download after backup is made to test the backup. You can disable that from Backup Properties->Advanced ->Uncheck the "Test after backup" option. If your FTP server supports resume command, when the connection is interrupted, Backup4all will retry to connect as many times as set in Tools->Op...
by Support
Wed Jul 28, 2010 8:26 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21756

Re: preparing shadow copy . . . please wait

Hi,

The new release 4.4.214, including the fix is available for download.
by Support
Wed Jul 28, 2010 8:25 am
Forum: Support & Troubleshooting
Topic: VscSrv2008.exe crashes
Replies: 15
Views: 5534

Re: VscSrv2008.exe crashes

Hi,

The new release 4.4.214, including the fix is available for download.
by Support
Tue Jul 27, 2010 11:05 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21756

Re: preparing shadow copy . . . please wait

Hi,

We will make a new release these days and the backup open files feature will be improved.
In the meantime, you can uncheck the "Backup open files" option from Backup Properties->Advanced page.