Search found 1550 matches

by Adrian (Softland)
Wed Oct 27, 2010 12:53 pm
Forum: Support & Troubleshooting
Topic: Save full folder info
Replies: 2
Views: 1921

Re: Save full folder info

Hi, The Save full folder info option can be found if you go to Backup Properties->Mirror page. It is called: "Create full paths". That refers to the complete path of the file including drive letter. If you change the location of a source folder, the new found folder will be backed up and the folder ...
by Adrian (Softland)
Tue Oct 26, 2010 12:15 pm
Forum: Support & Troubleshooting
Topic: backup4all and data backup upto 250 GB
Replies: 4
Views: 3710

Re: backup4all and data backup upto 250 GB

Hi,

We tested Backup4all with hundreds of GB but we also have clients backing up over 1 TB of files using Backup4all.

Please note Backup4all will not back up the system state as it was designed for data files backup.
by Adrian (Softland)
Mon Oct 25, 2010 1:16 pm
Forum: Support & Troubleshooting
Topic: Access Violation error
Replies: 4
Views: 2834

Re: Access Violation error

Hi,

Can you give us access to your computer using TeamViewer? Please send us the ID and password from TeamViewer to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Oct 22, 2010 2:31 pm
Forum: Support & Troubleshooting
Topic: Delayed backups keep failing
Replies: 2
Views: 2231

Re: Delayed backups keep failing

Hi, Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip archive and send them to support[at]ba...
by Adrian (Softland)
Tue Oct 19, 2010 2:00 pm
Forum: Support & Troubleshooting
Topic: Full Backup every x incremental backups
Replies: 6
Views: 3423

Re: Full Backup every x incremental backups

Hi, That is possible in Backup4all. Please follow these steps to configure the backup that way. 1. After you created the backup job, please open Backup Properties->Type. 2. Make sure the selected type is Incremental. 3. In "Save storage space" section, select "Yes, limit number of backups" to 7. Unc...
by Adrian (Softland)
Tue Oct 19, 2010 1:47 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 23125

Re: preparing shadow copy . . . please wait

Hi,

The bug was fixed in the new release. Please download build 229 of Backup4all 4.4.
by Adrian (Softland)
Tue Oct 19, 2010 10:08 am
Forum: Support & Troubleshooting
Topic: Full Backup every x incremental backups
Replies: 6
Views: 3423

Re: Full Backup every x incremental backups

Hi,

There isn't such an option in Backup4all. Can you tell us the entire scenario you want to use so we can help you configure the backup?
Do you want to run the backup manually or scheduled? How often? How many backup versions do you want to keep in destination?
by Adrian (Softland)
Mon Oct 18, 2010 10:42 am
Forum: Support & Troubleshooting
Topic: Filter Confusion
Replies: 5
Views: 2804

Re: Filter Confusion

Hi,

You have a customized filter, to exclude only some file types, that overwrites the main filter.
Please remove the customized filter and run again the backup.
by Adrian (Softland)
Fri Oct 15, 2010 1:16 pm
Forum: Support & Troubleshooting
Topic: Doesn't run on windows startup
Replies: 5
Views: 2638

Re: Doesn't run on windows startup

Hi,

We don't have such problems here.
Please make sure there is not firewall blocking Backup4all to start at Windows startup.
by Adrian (Softland)
Thu Oct 14, 2010 2:06 pm
Forum: Support & Troubleshooting
Topic: Filter Confusion
Replies: 5
Views: 2804

Re: Filter Confusion

Hi, It seems you did not understand my answer. Please see the attached screen shots about how the filters must be defined. About your problem with .wav files, please send us the backup catalog from View->Open Folder->Catalog Folder and the log file from View->Job Logs->Last backup log. Put the files...