Search found 1495 matches

by Support
Thu Sep 02, 2010 10:28 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21482

Re: preparing shadow copy . . . please wait

Hi,

Can you give us access to your computer using TeamViewer? If yes, please send us the ID and pass to support[at]backup4all[dot]com
by Support
Wed Sep 01, 2010 10:30 am
Forum: Support & Troubleshooting
Topic: Mirror Backup Error
Replies: 1
Views: 2059

Re: Mirror Backup Error

Hi,

Please send us the last backup log from View->Job Logs->Last backup log.
Send it to support[at]backup4all[dot]com
by Support
Wed Sep 01, 2010 10:28 am
Forum: Support & Troubleshooting
Topic: Evaluating B4All for purchase and getting errors
Replies: 7
Views: 2673

Re: Evaluating B4All for purchase and getting errors

Hi,

Is the path on the destination drive a long one? What about the file name length?
What is the size of the zip file?
by Support
Tue Aug 31, 2010 9:12 am
Forum: Support & Troubleshooting
Topic: Cannot backup a specific open file
Replies: 5
Views: 3344

Re: Cannot backup a specific open file

Hi,

Please run Backup4all as administrator (right click on the shortcut and select Run as administrator).
Do you still have the problem?
by Support
Tue Aug 31, 2010 9:03 am
Forum: Support & Troubleshooting
Topic: Ability to drag and drop folders into "Sources" pane removed?
Replies: 12
Views: 6681

Re: Ability to drag and drop folders into "Sources" pane removed?

Hi,

The only solution to avoid UAC is to disable it.
by Support
Mon Aug 30, 2010 2:36 pm
Forum: Support & Troubleshooting
Topic: Cannot backup a specific open file
Replies: 5
Views: 3344

Re: Cannot backup a specific open file

Hi, Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista or Windows 7 - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS (Volume Shado...
by Support
Mon Aug 30, 2010 2:32 pm
Forum: Feedback & Wishlist
Topic: 2 Feature requests for mirroring
Replies: 3
Views: 3344

Re: 2 Feature requests for mirroring

Hi,

We also added these two feature requests to our Wishlist.
by Support
Mon Aug 30, 2010 2:26 pm
Forum: Feedback & Wishlist
Topic: A few possible improvements
Replies: 1
Views: 2761

Re: A few possible improvements

Hi, Thanks for your suggestions. We added them to our Wishlist. About the remaining time on (4), that is not possible as it is hard to tell how much time the compression will take and also the upload of zip file to backup destination. At (5): the Backup button from toolbar is related to backup jobs ...
by Support
Mon Aug 30, 2010 2:11 pm
Forum: Feedback & Wishlist
Topic: Better shutdown warning
Replies: 3
Views: 3980

Re: Better shutdown warning

Hi,

We will fix that problem.
by Support
Mon Aug 30, 2010 2:03 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21482

Re: preparing shadow copy . . . please wait

Hi,

Please download the new build of Backup4all 4.4.218 from our website.
The shadow copy problem seems to be fixed as some of our users tested it and they confirmed the problem is gone.