Search found 1496 matches

by Support
Tue Sep 28, 2010 2:20 pm
Forum: Support & Troubleshooting
Topic: Successful Backup - Many Warnings??
Replies: 4
Views: 3950

Re: Successful Backup - Many Warnings??

Hi,

Sorry for the late response.
That is not a known issue.
Can you give us access to your FTP server?
Please send us the details to connect to support[at]backup4all[dot]com
by Support
Tue Sep 28, 2010 12:49 pm
Forum: Support & Troubleshooting
Topic: Plug-n-Backup WIndows 7
Replies: 2
Views: 1689

Re: Plug-n-Backup WIndows 7

Hi,

You cannot use that feature on Windows7 as they blocked all USB autorun files.
by Support
Tue Sep 28, 2010 12:22 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21525

Re: preparing shadow copy . . . please wait

Hi,

How large is your backup?
How many files were found to be backed up?
by Support
Mon Sep 27, 2010 9:39 am
Forum: Feedback & Wishlist
Topic: WishList: Network Authentication
Replies: 1
Views: 2891

Re: WishList: Network Authentication

Hi,

We added your feature request to our Wishlist.
by Support
Mon Sep 20, 2010 2:29 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 21525

Re: preparing shadow copy . . . please wait

Hi, As you can see, many users reported the "preparing shadow copy" problem, but that is because they did not follow the instructions. I will re-post the basic requirements to back up open files. It works: - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for...
by Support
Tue Sep 14, 2010 3:06 pm
Forum: Support & Troubleshooting
Topic: backup only fotos
Replies: 4
Views: 1756

Re: backup only fotos

Hi,

There are filters both for exclude and include.
Please go to Backup Properties->Filters.
Press the "Add include" button.
Select the file type you want to include.

After that, on the Sources page, you can add the main folder to back up all txt files under it.
by Support
Tue Sep 14, 2010 3:03 pm
Forum: Support & Troubleshooting
Topic: Cannot backup a specific open file
Replies: 5
Views: 3352

Re: Cannot backup a specific open file

Hi, You need to have an administrator account to be able to back up open files. Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista or Windows 7 - only for users with administrator access rights to copy open files - only on local har...
by Support
Tue Sep 14, 2010 3:02 pm
Forum: Support & Troubleshooting
Topic: specified network name not longer available
Replies: 3
Views: 5336

Re: specified network name not longer available

Hi,

Did you used the mapped drive name as backup destination or the UNC path name?
by Support
Tue Sep 14, 2010 3:01 pm
Forum: Support & Troubleshooting
Topic: Modifying a pre-defined backup
Replies: 1
Views: 1587

Re: Modifying a pre-defined backup

Hi,

We will update the plugin.
You cannot manually add sources to a backup plugin.
by Support
Fri Sep 10, 2010 11:10 am
Forum: Support & Troubleshooting
Topic: Backup Jobs dissappearing and Changing and Duplicating
Replies: 6
Views: 2291

Re: Backup Jobs dissappearing and Changing and Duplicating

Hi,

We found the problem and we fixed it.
In few days we will make a new release that will include the fix.