Search found 1495 matches

by Support
Tue Nov 23, 2010 3:50 pm
Forum: Support & Troubleshooting
Topic: Error in IPersistFile.Save
Replies: 3
Views: 5556

Re: Error in IPersistFile.Save

Hi,

Do you have a Windows login password?
Did you used that password when creating the scheduled task?
by Support
Mon Nov 22, 2010 10:32 am
Forum: Support & Troubleshooting
Topic: Mapped drive backup hangs. Credentials not saved?
Replies: 3
Views: 2675

Re: Mapped drive backup hangs. Credentials not saved?

Hi,

No other client reported that problem before. You should be able to connect using UNC paths.
Can you give us access to your computer using TeamViewer?
If yes, please send us the ID and password to support[at]backup4all[dot]com
by Support
Mon Nov 15, 2010 2:19 pm
Forum: Support & Troubleshooting
Topic: Backup Jobs dissappearing and Changing and Duplicating
Replies: 6
Views: 2288

Re: Backup Jobs dissappearing and Changing and Duplicating

Hi,

Please go to Tools->Options->General.
Select to use settings for "current user" only.
This way you can see the backup jobs only for the current account.
It is not recommended to use multiple sessions to remotely connect and start Backup4all.
by Support
Mon Nov 15, 2010 2:13 pm
Forum: Support & Troubleshooting
Topic: Mapped drive backup hangs. Credentials not saved?
Replies: 3
Views: 2675

Re: Mapped drive backup hangs. Credentials not saved?

Hi,

You cannot save credentials for a mapped source drive. That is possible only for destination drives.
Please try using UNC paths in Backup4all to access the network drive.
by Support
Mon Nov 15, 2010 2:06 pm
Forum: Support & Troubleshooting
Topic: NAS Miroring
Replies: 1
Views: 1709

Re: NAS Miroring

Hi,

Please follow these steps:
1. Create a Mirror backup adding the entire share to the backup sources.
2. On the Mirror page in Backup Properties, un-check "Create full paths" and "Copy files in a subfolder" options.
3. Press Save.
by Support
Mon Nov 15, 2010 1:17 pm
Forum: Support & Troubleshooting
Topic: Restoring ALL versions of a file
Replies: 2
Views: 1971

Re: Restoring ALL versions of a file

Hi,

Please open Backup4all, go to Explore View (F2)
Expand the tree to find the file you need.
Select the file and you can see in the bottom all versions of the file in backup and also in which backup number can be found.
by Support
Fri Nov 12, 2010 2:39 pm
Forum: Support & Troubleshooting
Topic: Clean Mirror Backup
Replies: 2
Views: 1980

Re: Clean Mirror Backup

Hi, Just want to be sure I correctly understand what you want to do. You want from time to time to "synchronize" the source files with the files in destination by just removing the deleted files from destination, without backing up all stuff again. Is that correct? If yes, please go to Backup Proper...
by Support
Thu Nov 11, 2010 4:42 pm
Forum: Support & Troubleshooting
Topic: initial full backup
Replies: 1
Views: 1683

Re: initial full backup

Hi,

Please read this article about hot to do that:
http://www.backup4all.com/kb/backup-str ... p-239.html
by Support
Thu Nov 11, 2010 4:37 pm
Forum: Support & Troubleshooting
Topic: How to open Backup files
Replies: 3
Views: 4174

Re: How to open Backup files

Hi,

If the size of the zip file is more than 4 GB, that means Backup4all has used zip64 technology (which allows unlimited zip file size).
You can open it only with Winzip 9.1 or later.
by Support
Mon Nov 08, 2010 11:25 am
Forum: Support & Troubleshooting
Topic: Backup Jobs dissappearing and Changing and Duplicating
Replies: 6
Views: 2288

Re: Backup Jobs dissappearing and Changing and Duplicating

Hi,

Yes, the problem should be fixed in build 231.
Can you reproduce the problem every time? If yes, please tell us the exact steps you make to reproduce it here and fix it.