Search found 1503 matches

by Support
Tue Feb 22, 2011 11:51 am
Forum: Feedback & Wishlist
Topic: Calculate Statistics
Replies: 4
Views: 3252

Re: Calculate Statistics

Hi,

Can you please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Mon Feb 21, 2011 5:41 pm
Forum: Feedback & Wishlist
Topic: Calculate Statistics
Replies: 4
Views: 3252

Re: Calculate Statistics

Hi,

Moving the from Calculate statistics page will cancel the calculate process.
One hour for 92,000 files is much more than the time we can get here.
Were the source files from a local hard drive or from a network/external drive?
by Support
Mon Feb 21, 2011 5:39 pm
Forum: Feedback & Wishlist
Topic: Test Indivual File -vs- Backup Session
Replies: 1
Views: 2669

Re: Test Indivual File -vs- Backup Session

Hi,

I added your request on our Wishlist.
by Support
Mon Feb 21, 2011 5:35 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4592

Re: External drive out of space

Hi,

We already added these features on our To-Do list but there is a lot of work to implement them in Backup4all, so they won't be available in the near future.
by Support
Mon Feb 21, 2011 5:32 pm
Forum: Support & Troubleshooting
Topic: Missing Files in FTP Backup
Replies: 4
Views: 2933

Re: Missing Files in FTP Backup

Hi,

The solution for now on is to use an FTP server that can handle such files.
What was the name of these files in destination?
by Support
Mon Feb 21, 2011 5:25 pm
Forum: Support & Troubleshooting
Topic: FTP Backup
Replies: 7
Views: 2905

Re: FTP Backup

Hi, Normally, you cannot do that. Backup4all does not compare the source files with the files in destination in order to create the backup catalog. You should run the backup locally without using the local catalog, move the backup to destination and after that change the destination in Backup Proper...
by Support
Mon Feb 21, 2011 2:02 pm
Forum: Support & Troubleshooting
Topic: FTP Mode - Catalog Location
Replies: 1
Views: 2401

Re: FTP Mode - Catalog Location

Hi,

By default, the backup catalog is stored both locally and in destination. This is the general rule.
by Support
Fri Feb 18, 2011 9:43 am
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5576

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

If you got GMail working that means the problem is not with Backup4all but with the settings you use for smtp.
Please make sure you used the correct settings.
You can try using port 465 for your configuration too.
by Support
Fri Feb 18, 2011 9:42 am
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2756

Re: FTP Backup of specific file names

Hi,

Please send us the backup catalog (bkc file) for that job to support[at]backup4all[dot]com
To find it, go to View->Open Folder->Catalog folder.
Put the file into a zip archive.
by Support
Thu Feb 17, 2011 12:46 pm
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2756

Re: FTP Backup of specific file names

Hi,

You used different accents, or is that how it is? one for lowercase and the other for uppercase?

I am not talking about accents but I am talking about the a/A character in lowercase/uppercase. That cannot be avoid.