Search found 1496 matches

by Support
Fri Feb 18, 2011 9:43 am
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5490

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

If you got GMail working that means the problem is not with Backup4all but with the settings you use for smtp.
Please make sure you used the correct settings.
You can try using port 465 for your configuration too.
by Support
Fri Feb 18, 2011 9:42 am
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2706

Re: FTP Backup of specific file names

Hi,

Please send us the backup catalog (bkc file) for that job to support[at]backup4all[dot]com
To find it, go to View->Open Folder->Catalog folder.
Put the file into a zip archive.
by Support
Thu Feb 17, 2011 12:46 pm
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2706

Re: FTP Backup of specific file names

Hi,

You used different accents, or is that how it is? one for lowercase and the other for uppercase?

I am not talking about accents but I am talking about the a/A character in lowercase/uppercase. That cannot be avoid.
by Support
Thu Feb 17, 2011 12:43 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4506

Re: External drive out of space

Hi,

1. You cannot recreate the backup catalog from the existing files in destination.
2. To automatically delete the older backups, please go to Backup Properties->Type
There you can set the number of backup versions to be stored in destination.
by Support
Wed Feb 16, 2011 8:36 am
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2706

Re: FTP Backup of specific file names

Hi,

You cannot avoid that. If a similar file/folder name with the same character is found before (eg: Test), all files with "test" will be backed up as "Test".
by Support
Tue Feb 15, 2011 12:36 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4506

Re: External drive out of space

hi, If you use the local catalog, Backup4all won't know you changed the external hard drives. When the limit is reached, it will try to delete the oldest backup from destination and catalog too. If that backup is stored on another drive, it fails to delete it and it will removed only from catalog. T...
by Support
Tue Feb 15, 2011 12:29 pm
Forum: Support & Troubleshooting
Topic: External USB drive is not selectable
Replies: 1
Views: 1851

Re: External USB drive is not selectable

Hi,

Please follow these steps:
1. Login with an administrator account
2. Go to Start->Run.
3. Type "cmd" and press OK.
4. Type: cd "C:\Program Files\Softland\Backup4all 3"
5. Type: ioctlsvc.exe -i
by Support
Tue Feb 15, 2011 12:19 pm
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5490

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi, Please try using GMail. Use these settings: 1. At Name/IP -> smtp.gmail.com 2. Port: 587 or 465 3. Set (check) the SSL option 4. Please set (check) the Authentication option 5. At username write your email address username@gmail.com 6. Password: your gmail password 7. At Email Address->From-> Pl...
by Support
Tue Feb 15, 2011 12:15 pm
Forum: Support & Troubleshooting
Topic: Backup Group
Replies: 1
Views: 1650

Re: Backup Group

Hi,

Please read this article about how to schedule a backup group:
https://www.backup4all.com/how-to-schedule-a-backup-job-kb.html
by Support
Fri Feb 11, 2011 12:49 pm
Forum: Support & Troubleshooting
Topic: Save Button
Replies: 4
Views: 1947

Re: Save Button

Hi,

Please try using a vertical resolution higher than 768.
Do you still have the problem?