Search found 1503 matches

by Support
Thu Mar 24, 2011 12:12 pm
Forum: Support & Troubleshooting
Topic: Scheduler
Replies: 3
Views: 2164

Re: Scheduler

Hi, If you want to run the scheduled task when no user is logged on, you need to use the Windows Scheduler from Backup4all. In Windows Vista and Windows 7, running a scheduled task without a password is considered by Microsoft a security risk that is why it won't work. If your scheduled tasks will b...
by Support
Wed Mar 23, 2011 3:49 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57865

Re: Program windows sizes

Hi, The Stop command is not instant. It works like this: you press Stop, then Backup4all will continue processing the current file and upload it to SFTP server. After that it will save and close the catalog, then the catalog is copied to SFTP server. If you killed the application, the backup catalog...
by Support
Wed Mar 23, 2011 3:42 pm
Forum: Support & Troubleshooting
Topic: i do not want my files zipped
Replies: 1
Views: 1835

Re: i do not want my files zipped

Hi,

If you don't want your files to be zipped, please use the Mirror backup type.
To change the backup type to Mirror, please go to Backup Properties (Ctrl+P)->Type page.
by Support
Wed Mar 16, 2011 8:35 am
Forum: Support & Troubleshooting
Topic: Getting log warning "not found in zip"
Replies: 1
Views: 2080

Re: Getting log warning "not found in zip"

Hi,

Please send us the backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Tue Mar 15, 2011 2:17 pm
Forum: Support & Troubleshooting
Topic: Slow Load
Replies: 3
Views: 1954

Re: Slow Load

Hi,

What is the read speed of the external hard drive?
Do you have the same problem if you create a locally backup job? (only for tests)
by Support
Tue Mar 15, 2011 1:15 pm
Forum: Support & Troubleshooting
Topic: Very large backup - will splitting increase performance?
Replies: 6
Views: 3217

Re: Very large backup - will splitting increase performance?

Hi,

There is no minimum requirement for RAM memory, but for disk space in Temp folder.
Is your destination drive formatted as NTFS or FAT32?
by Support
Mon Mar 14, 2011 12:44 pm
Forum: Support & Troubleshooting
Topic: Very large backup - will splitting increase performance?
Replies: 6
Views: 3217

Re: Very large backup - will splitting increase performance?

hi, The compression ratio depends on the file types. In this case, you should use the zip without compression to speed up the backup. To do that, please open Backup Properties->Compression Under "Zip compression" section, delect "Zip without compression" level. Splitting the backup will speed up the...
by Support
Mon Mar 14, 2011 12:06 pm
Forum: Support & Troubleshooting
Topic: Scheduler
Replies: 3
Views: 2164

Re: Scheduler

Hi,

Do you get any error message when setting up the scheduler in Backup4all?
Is there any user logged on when the scheduled task starts?
by Support
Fri Mar 11, 2011 12:39 pm
Forum: Support & Troubleshooting
Topic: Slow Load
Replies: 3
Views: 1954

Re: Slow Load

Hi,

1. What backup destination do you use?
2. Do you use the local catalog option in Backup Properties->Advanced page?
3. How many files do you have in backup?
4. How many backup versions you keep in catalog?
5. What is the backup type you use?
by Support
Tue Mar 08, 2011 2:25 pm
Forum: Support & Troubleshooting
Topic: Remove excluded
Replies: 3
Views: 2054

Re: Remove excluded

Hi,

Please make sure you have at least one new or modified file to be backed up in order for the backup to run.
The deleted files won't be removed from destination if the backup does not run.