Search found 1562 matches

by Adrian (Softland)
Tue Jul 26, 2011 10:57 am
Forum: Support & Troubleshooting
Topic: Local HD Speed vs. Network Speed
Replies: 1
Views: 2076

Re: Local HD Speed vs. Network Speed

Hi, There should not be a significant difference if you use mapped drives or UNC path. We recommend you to use UNC path because this way you can run the backup even if no user is logged on. What is the transfer rate for your NAS drive? How long does it take to manually copy 1 GB of files using Windo...
by Adrian (Softland)
Mon Jul 25, 2011 12:37 pm
Forum: Support & Troubleshooting
Topic: Backup4all crashing during backups
Replies: 4
Views: 2679

Re: Backup4all crashing during backups

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com.
To find it, go to View->Job Logs->Last backup log.
by Adrian (Softland)
Fri Jul 22, 2011 10:16 am
Forum: Support & Troubleshooting
Topic: DONT WORK IN SERVER
Replies: 2
Views: 2504

Re: DONT WORK IN SERVER

Hi,

Backup4all can be installed without problems and it runs just fine under Windows Server 2008 R2.
What is the error message you receive when trying to open Backup4all?
by Adrian (Softland)
Tue Jul 19, 2011 9:13 am
Forum: Support & Troubleshooting
Topic: Restore from 2 backups ago
Replies: 1
Views: 1908

Re: Restore from 2 backups ago

Hi,

Please read this article about how to do that:
https://www.backup4all.com/using-backup4all-faq-7-kb.html#bookmark19
by Adrian (Softland)
Tue Jul 19, 2011 9:11 am
Forum: Support & Troubleshooting
Topic: I can not rename a backup job task
Replies: 1
Views: 1729

Re: I can not rename a backup job task

Hi,

I was able to reproduce the problem here. It appears if the "Use local catalogs" option from Backup Properties->Advanced page is disabled.
We will fix this problem.
by Adrian (Softland)
Mon Jul 18, 2011 12:10 pm
Forum: Support & Troubleshooting
Topic: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?
Replies: 1
Views: 4702

Re: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?

Hi, You can use the Standalone scheduler which does not need a password. If you have problems with the Windows scheduler task, please go to Control Panel->Administrative Tools->Task Scheduler Open the task with problems and edit its properties so it can run with higher privileges and it does not req...
by Adrian (Softland)
Mon Jul 18, 2011 12:06 pm
Forum: Support & Troubleshooting
Topic: How doe I import/export my Backup4All settings?
Replies: 1
Views: 2904

Re: How doe I import/export my Backup4All settings?

Hi,

Please read this article about how to back up and restore the Backup4all configurations:
http://www.backup4all.com/kb/how-to-bac ... s-235.html
by Adrian (Softland)
Fri Jul 01, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 6216

Re: Catalog File (.bkc) Size

Hi,

What is the total number of files in backup?
You can clear the backup (from Backup Properties->Advanced->Run action before backup) and run a complete Mirror again. That will remove the existing backup executions and a new one will be performed.
by Adrian (Softland)
Thu Jun 30, 2011 10:09 am
Forum: Support & Troubleshooting
Topic: Backup can't copy catalog file, claims lack of space
Replies: 1
Views: 2160

Re: Backup can't copy catalog file, claims lack of space

Hi,

Please send us the last backup log from View->Job Logs to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Jun 30, 2011 10:07 am
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 6216

Re: Catalog File (.bkc) Size

Hi,

I'm not sure I understand your last post. The Test window in Backup4all lists all backups performed for a specific backup job. The older backup executions could be performed years ago. In Test window you cannot see deleted or removed files.