Search found 1496 matches

by Support
Fri Apr 29, 2011 8:18 am
Forum: Support & Troubleshooting
Topic: Shadow Copy Issue
Replies: 1
Views: 2679

Re: Shadow Copy Issue

Hi,

We don't have such problems here.
Do you have this problem again or it was a one time problem?
by Support
Thu Apr 28, 2011 3:03 pm
Forum: Support & Troubleshooting
Topic: Backup test never finishes
Replies: 5
Views: 2415

Re: Backup test never finishes

Hi,

If you don't run the test you won't know if something is wrong.
For example, backing up on a dvd disk without test is more risky than backing up to a local hard drive.
by Support
Thu Apr 28, 2011 2:58 pm
Forum: Support & Troubleshooting
Topic: Backup errors out
Replies: 7
Views: 2934

Re: Backup errors out

Hi,

1. When you receive that error, can you copy this file?
C:\Documents and Settings\Kim1\Local Settings\Temp\Softland\Backup4all Professional 4\UPER23I8J213\101_Q.zip

2. Are you logged on with Kim1?

3. Is there any other user logged on?
by Support
Tue Apr 26, 2011 2:58 pm
Forum: Support & Troubleshooting
Topic: Backup test never finishes
Replies: 5
Views: 2415

Re: Backup test never finishes

Hi,

The test is necessarily to determine if a backup was successful or not.
The test time should not be greater than the backup time, but that depends on the transfer speed, the computer usage during the process and so on.
by Support
Tue Apr 26, 2011 2:15 pm
Forum: Support & Troubleshooting
Topic: Some files get mixed up on mirror backup
Replies: 1
Views: 1839

Re: Some files get mixed up on mirror backup

Hi,

Please send us the complete log file from View->Job Logs->Last backup log to support[at]backup4all[dot]com
Also please include your registration name and key in the email.
by Support
Tue Apr 26, 2011 2:14 pm
Forum: Support & Troubleshooting
Topic: Backup CRC warnings
Replies: 2
Views: 2834

Re: Backup CRC warnings

Hi,

Please send us the complete log file from View->Job Logs->Last backup log to support[at]backup4all[dot]com
Also please include your registration name and key in the email.
by Support
Tue Apr 26, 2011 12:55 pm
Forum: Support & Troubleshooting
Topic: Split Files
Replies: 3
Views: 2243

Re: Split Files

Hi,

Please read this article about how to split the resulted zip file:
https://www.backup4all.com/using-backup4all-faq-5-kb.html#bookmark20
by Support
Tue Apr 26, 2011 12:45 pm
Forum: Support & Troubleshooting
Topic: Full backup question
Replies: 2
Views: 1858

Re: Full backup question

Hi, Here is the answer for other users finding this post. If there is not enough free disk space in destination for multiple backups, you need to follow these steps to keep only 1 version of the backup: 1. Open Backup Properties (Ctrl+P)->Advanced 2. In the "Run action before backup" section, check ...
by Support
Thu Apr 21, 2011 11:58 am
Forum: Support & Troubleshooting
Topic: Restoring specific file version fails.
Replies: 3
Views: 2290

Re: Restoring specific file version fails.

Hi,

Please send us the same files as the problem was discussed long time ago and there is a new version of Backup4all.
by Support
Tue Apr 19, 2011 1:07 pm
Forum: Support & Troubleshooting
Topic: overwrite filenames
Replies: 3
Views: 2030

Re: overwrite filenames

hi,

If you added the root folder in the backup sources, it will zip that folder.
If you added the files and folders under the root folder, those files/folders will be zipped.