Search found 1495 matches

by Support
Wed Aug 01, 2018 7:59 am
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 2515

Re: database disk image is malformed

Hi, The catalog from C drive is used first. You said that errors were found on the C: drive and they appear again. The hard disk could be problematic. You can change the location of the Backup4all settings folder. Go to File->Options->Application folders. Override the settings folder. Set it to anot...
by Support
Mon Jul 30, 2018 11:51 am
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 2482

Re: Restore OneDrive Backup Job

Hi,

Please open Backup4all, go to File->Open From->OneDrive
Configure Onedrive, press Show and the .bkc catalog files will be listed. Select the catalogs you want to open.
The backup jobs will be recreated in Backup4all.
by Support
Fri Jul 27, 2018 12:55 pm
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 2515

Re: database disk image is malformed

Hi,

If the catalog is written in a faulty area of the hard disk, the file could be damaged. Please create a new backup job after you fixed the hard disk errors. Do you still have the problem?
by Support
Tue Jul 24, 2018 9:53 am
Forum: Support & Troubleshooting
Topic: OneDrive - Backup4all 7.3
Replies: 1
Views: 1968

Re: OneDrive - Backup4all 7.3

Hi,

Do you use OneDrive Personal or Business?
We do not have such problems here.
Please send us the last backup log to support[at]backup4all[dot]com
by Support
Tue Jul 24, 2018 9:20 am
Forum: Support & Troubleshooting
Topic: Cancelling testing phase after backup
Replies: 1
Views: 1882

Re: Cancelling testing phase after backup

Hi,

No, it does not affect the backup if you cancel the test. But without test, you will not be sure the backup is fine.
by Support
Tue Jul 24, 2018 9:19 am
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 2810

Re: Upgrade 4.8 to 7.3

Hi,

Please go to Type->Storage page and set the limit for number of backups. Then press Save.
by Support
Wed Jul 11, 2018 12:16 pm
Forum: Support & Troubleshooting
Topic: execution order Numbers
Replies: 2
Views: 1941

Re: execution order Numbers

Hi,

Please order the jobs by "Execution order" column.
Then you can drag and drop the backup jobs to change their order.
by Support
Wed Jul 11, 2018 12:12 pm
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 2810

Re: Upgrade 4.8 to 7.3

Hi,

Yes, you can import the backup jobs and settings from version 4.
Just open Backup4all 7 and go to File->Tools->Import from version 4.

You can also just open in Backup4all 7 the .bkc catalogs from the backup destination. That will also import the backup jobs in Backup4all 7.
by Support
Thu Jun 28, 2018 6:19 am
Forum: Support & Troubleshooting
Topic: Amazon S3 upload fails
Replies: 1
Views: 2113

Re: Amazon S3 upload fails

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com.
by Support
Mon Jun 25, 2018 10:10 am
Forum: Support & Troubleshooting
Topic: How Open File .LNG
Replies: 2
Views: 2267

Re: How Open File .LNG

Hi,

You can use Language Manager from http://devtools.korzh.com/downloads/lmsetup.exe