Search found 1495 matches

by Support
Mon Jun 20, 2011 3:16 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3811

Re: Problems with burning on Blu-ray

Hi,

Also please send us the log file for the last backup execution.
by Support
Mon Jun 20, 2011 3:14 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3811

Re: Problems with burning on Blu-ray

Hi,

Please send us the last backup log from View->Job Logs, to support[at]backup4all[dot]com
by Support
Wed Jun 15, 2011 1:29 pm
Forum: Feedback & Wishlist
Topic: Backup to not mounted partition
Replies: 3
Views: 2826

Re: Backup to not mounted partition

Hi,

Can you give such an example of non mounted partitions? We want to make sure we correctly understand your wish.
by Support
Wed Jun 15, 2011 8:23 am
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 5414

Re: Catalog File (.bkc) Size

Hi,

Yes, you are right, I missed that point.
In this case, you can only use the option to remove excluded or deleted files from backup.
This option can be found in Backup Properties->Mirror page.
by Support
Wed Jun 15, 2011 8:15 am
Forum: Support & Troubleshooting
Topic: Backup folder renamed with (1) on the end
Replies: 2
Views: 1883

Re: Backup folder renamed with (1) on the end

Hi, I understand the backup job name in Backup4all is "My Documents" and the .bkc file with the backup folder in destination have (1) as suffix. Follow these steps: 1. Rename the backup job in Backup4all to "My Documents_1". The file and folder in destination will be automatically renamed too. 2. De...
by Support
Wed Jun 08, 2011 9:33 am
Forum: Support & Troubleshooting
Topic: Problem restoring Outlook files with customized prefix to rebuilt computer
Replies: 8
Views: 3928

Re: Problem restoring Outlook files with customized prefix to rebuilt computer

Hi, I installed Outlook 2010 and backed up the email account I just created using the customized prefix you used. I deleted the Outlook email account and I deleted all backup jobs and settings from Backup4all. After that I open from backup destination the .bkc catalog file. I restored the account an...
by Support
Tue Jun 07, 2011 12:07 pm
Forum: Support & Troubleshooting
Topic: file not found in backup warning
Replies: 3
Views: 2400

Re: file not found in backup warning

Hi,

1. Is there any other previous warning for that file?
2. Please run a manual test for the last backup by pressing the Test (F9) button.
Let us know the results.
by Support
Mon Jun 06, 2011 12:35 pm
Forum: Support & Troubleshooting
Topic: Backup not working - making a full duplicate
Replies: 2
Views: 1826

Re: Backup not working - making a full duplicate

Hi, You don't need to delete the backup from destination. The problem appeared because you probably changed the backup destination drive letter or you manually created a backup job with the same name. The solution is to delete the backup job from Backup4all (no files will be deleted from destination...
by Support
Mon Jun 06, 2011 12:20 pm
Forum: Support & Troubleshooting
Topic: Restore From Optical Disks: Too Many Disk Swaps
Replies: 3
Views: 2881

Re: Restore From Optical Disks: Too Many Disk Swaps

Hi,

I just wrote you in the above post. Please read it.
by Support
Mon Jun 06, 2011 12:18 pm
Forum: Support & Troubleshooting
Topic: Restore Not Found
Replies: 1
Views: 2332

Re: Restore Not Found

Hi,

You need to open in Backup4all the backup catalog (.bkc file) from the last written disk. The backup job will be re-created in Backup4all. After that you can press the Restore button and follow the steps.