Search found 1503 matches

by Support
Wed Jul 27, 2011 3:27 pm
Forum: Support & Troubleshooting
Topic: Moving Source Destination Folder
Replies: 2
Views: 2170

Re: Moving Source Destination Folder

Hi,

This is how Backup4all was designed to work.
The folder is considered to be new and it will be backed up.
by Support
Tue Jul 26, 2011 10:57 am
Forum: Support & Troubleshooting
Topic: Local HD Speed vs. Network Speed
Replies: 1
Views: 1916

Re: Local HD Speed vs. Network Speed

Hi, There should not be a significant difference if you use mapped drives or UNC path. We recommend you to use UNC path because this way you can run the backup even if no user is logged on. What is the transfer rate for your NAS drive? How long does it take to manually copy 1 GB of files using Windo...
by Support
Mon Jul 25, 2011 12:37 pm
Forum: Support & Troubleshooting
Topic: Backup4all crashing during backups
Replies: 4
Views: 2424

Re: Backup4all crashing during backups

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com.
To find it, go to View->Job Logs->Last backup log.
by Support
Fri Jul 22, 2011 10:16 am
Forum: Support & Troubleshooting
Topic: DONT WORK IN SERVER
Replies: 2
Views: 2328

Re: DONT WORK IN SERVER

Hi,

Backup4all can be installed without problems and it runs just fine under Windows Server 2008 R2.
What is the error message you receive when trying to open Backup4all?
by Support
Tue Jul 19, 2011 9:13 am
Forum: Support & Troubleshooting
Topic: Restore from 2 backups ago
Replies: 1
Views: 1722

Re: Restore from 2 backups ago

Hi,

Please read this article about how to do that:
https://www.backup4all.com/using-backup4all-faq-7-kb.html#bookmark19
by Support
Tue Jul 19, 2011 9:11 am
Forum: Support & Troubleshooting
Topic: I can not rename a backup job task
Replies: 1
Views: 1552

Re: I can not rename a backup job task

Hi,

I was able to reproduce the problem here. It appears if the "Use local catalogs" option from Backup Properties->Advanced page is disabled.
We will fix this problem.
by Support
Mon Jul 18, 2011 12:10 pm
Forum: Support & Troubleshooting
Topic: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?
Replies: 1
Views: 4467

Re: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?

Hi, You can use the Standalone scheduler which does not need a password. If you have problems with the Windows scheduler task, please go to Control Panel->Administrative Tools->Task Scheduler Open the task with problems and edit its properties so it can run with higher privileges and it does not req...
by Support
Mon Jul 18, 2011 12:06 pm
Forum: Support & Troubleshooting
Topic: How doe I import/export my Backup4All settings?
Replies: 1
Views: 2717

Re: How doe I import/export my Backup4All settings?

Hi,

Please read this article about how to back up and restore the Backup4all configurations:
http://www.backup4all.com/kb/how-to-bac ... s-235.html
by Support
Fri Jul 01, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 5519

Re: Catalog File (.bkc) Size

Hi,

What is the total number of files in backup?
You can clear the backup (from Backup Properties->Advanced->Run action before backup) and run a complete Mirror again. That will remove the existing backup executions and a new one will be performed.
by Support
Thu Jun 30, 2011 10:09 am
Forum: Support & Troubleshooting
Topic: Backup can't copy catalog file, claims lack of space
Replies: 1
Views: 1940

Re: Backup can't copy catalog file, claims lack of space

Hi,

Please send us the last backup log from View->Job Logs to support[at]backup4all[dot]com