Search found 1574 matches

by Adrian (Softland)
Wed Nov 30, 2011 1:34 pm
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4184

Re: Disk Testing Stall Message

Hi,

Do you have this problem with any other backup job?
Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Nov 30, 2011 8:40 am
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4184

Re: Disk Testing Stall Message

Hi,

If Backup4all froze, after 10 minutes, a bug report will be generated asking you if you want to send it to us.
by Adrian (Softland)
Tue Nov 29, 2011 2:12 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5689

Re: New files and folders automatically added to backup

Hi,

It works just fine, what version of Backup4all do you have?
Can you give me access to your computer to show you that it works?
by Adrian (Softland)
Tue Nov 29, 2011 1:50 pm
Forum: Support & Troubleshooting
Topic: How Long for Abort to Finish?
Replies: 2
Views: 2852

Re: How Long for Abort to Finish?

Hi,

When you press Cancel, the backup should stop in few moments, no longer than 1 minute.
Do you have the same problem if you cancel a backup to a local hard drive destination?
by Adrian (Softland)
Tue Nov 29, 2011 11:32 am
Forum: Support & Troubleshooting
Topic: How to backup
Replies: 1
Views: 1723

Re: How to backup

Hi,

Please create a new backup job, select D drive as backup source.
Create a scheduled task from Backup Properties->Scheduler->Add
In the Scheduler page, where you set the start time, also chose to repeat the task every 10 minutes for 23 hours and 50 minutes.
by Adrian (Softland)
Tue Nov 29, 2011 11:07 am
Forum: Support & Troubleshooting
Topic: How to change order of backup jobs in group
Replies: 2
Views: 2282

Re: How to change order of backup jobs in group

Hi,

Please go to "View->View jobs as" and select "Tree". Drag and drop the jobs to get the desired order.
by Adrian (Softland)
Mon Nov 28, 2011 12:49 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5842

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
Please send an email to support[at]backup4all[dot]com to see when we can connect.
by Adrian (Softland)
Fri Nov 25, 2011 4:44 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5689

Re: New files and folders automatically added to backup

Hi,

You can select all folders in Windows Explorer and use drag and drop to Backup Properties->Source page.
by Adrian (Softland)
Wed Nov 23, 2011 3:17 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5842

Re: "Hanging" sending email

Hi,

Do you have the same problem if you don't attach the log?