Search found 1496 matches

by Support
Mon Aug 01, 2011 3:39 pm
Forum: Support & Troubleshooting
Topic: Clean will not delete one backup
Replies: 1
Views: 1745

Re: Clean will not delete one backup

Hi, To make sure the catalog will delete all backup entries, please open Backup Properties->Advanced. In the "Run action before backup" section, select "Run program or action" (with <Clear backup> selected) and "Run only once" option. Press Save and run the backup. A complete new backup will be perf...
by Support
Mon Aug 01, 2011 3:36 pm
Forum: Support & Troubleshooting
Topic: Log files won't open
Replies: 10
Views: 5011

Re: Log files won't open

Hi, We tested Backup4all under Windows 7 64-bit and everything is working fine. Please follow these steps on the computer with problems: 1. Open Backup4all 2. Go to Tools->Options->Logs and history 3. In the "Log viewer" section, Program field, select one of the available options or <Default text ed...
by Support
Mon Aug 01, 2011 3:32 pm
Forum: Support & Troubleshooting
Topic: delete old backup
Replies: 1
Views: 2292

Re: delete old backup

Hi,

It seems you used the option to Clear backup from Backup Properties->Advanced page.
Please disable that option and go to Backup Properties->Types.
Select the option to limit number of backups at 7.
Also please uncheck the "Merge backups" option.
Press Save and run the backup.
by Support
Wed Jul 27, 2011 3:27 pm
Forum: Support & Troubleshooting
Topic: Moving Source Destination Folder
Replies: 2
Views: 2142

Re: Moving Source Destination Folder

Hi,

This is how Backup4all was designed to work.
The folder is considered to be new and it will be backed up.
by Support
Tue Jul 26, 2011 10:57 am
Forum: Support & Troubleshooting
Topic: Local HD Speed vs. Network Speed
Replies: 1
Views: 1888

Re: Local HD Speed vs. Network Speed

Hi, There should not be a significant difference if you use mapped drives or UNC path. We recommend you to use UNC path because this way you can run the backup even if no user is logged on. What is the transfer rate for your NAS drive? How long does it take to manually copy 1 GB of files using Windo...
by Support
Mon Jul 25, 2011 12:37 pm
Forum: Support & Troubleshooting
Topic: Backup4all crashing during backups
Replies: 4
Views: 2391

Re: Backup4all crashing during backups

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com.
To find it, go to View->Job Logs->Last backup log.
by Support
Fri Jul 22, 2011 10:16 am
Forum: Support & Troubleshooting
Topic: DONT WORK IN SERVER
Replies: 2
Views: 2298

Re: DONT WORK IN SERVER

Hi,

Backup4all can be installed without problems and it runs just fine under Windows Server 2008 R2.
What is the error message you receive when trying to open Backup4all?
by Support
Tue Jul 19, 2011 9:13 am
Forum: Support & Troubleshooting
Topic: Restore from 2 backups ago
Replies: 1
Views: 1697

Re: Restore from 2 backups ago

Hi,

Please read this article about how to do that:
https://www.backup4all.com/using-backup4all-faq-7-kb.html#bookmark19
by Support
Tue Jul 19, 2011 9:11 am
Forum: Support & Troubleshooting
Topic: I can not rename a backup job task
Replies: 1
Views: 1525

Re: I can not rename a backup job task

Hi,

I was able to reproduce the problem here. It appears if the "Use local catalogs" option from Backup Properties->Advanced page is disabled.
We will fix this problem.
by Support
Mon Jul 18, 2011 12:10 pm
Forum: Support & Troubleshooting
Topic: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?
Replies: 1
Views: 4431

Re: Why can't I use Windows 7's scheduler for Backup4all tasks when account has no password?

Hi, You can use the Standalone scheduler which does not need a password. If you have problems with the Windows scheduler task, please go to Control Panel->Administrative Tools->Task Scheduler Open the task with problems and edit its properties so it can run with higher privileges and it does not req...