Search found 1495 matches

by Support
Wed Aug 17, 2011 1:39 pm
Forum: Support & Troubleshooting
Topic: CRC32 error
Replies: 4
Views: 4464

Re: CRC32 error

Hi,

Please send us the complete backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Wed Aug 10, 2011 9:59 am
Forum: Feedback & Wishlist
Topic: Behavior in the event of aborted job
Replies: 1
Views: 3335

Re: Behavior in the event of aborted job

Hi, As a zip is corrupted, the backup catalog file would not be able to restore that zip and the entire backup is compromised. That is why all files were deleted from destination. You won't be able to restore them with Backup4all with no backup catalog. I created a ticket for our developers to save ...
by Support
Mon Aug 08, 2011 10:24 am
Forum: Support & Troubleshooting
Topic: How to find latest backup of specific file without B4A installed
Replies: 3
Views: 2206

Re: How to find latest backup of specific file without B4A installed

Hi,

If you enable to see all files (new, modified, unchanged, exclude and removed) you will be able to see all of the in Explore View.
Select a file and in the bottom panel, you will see all available versions for that file.
Right click the latest version and select Restore.
by Support
Mon Aug 08, 2011 10:19 am
Forum: Support & Troubleshooting
Topic: Backup4all deleted my backup
Replies: 3
Views: 2460

Re: Backup4all deleted my backup

Hi,

Let us know if the problem appears again.
by Support
Thu Aug 04, 2011 8:21 am
Forum: Support & Troubleshooting
Topic: Backup4all deleted my backup
Replies: 3
Views: 2460

Re: Backup4all deleted my backup

Hi, Were the source files in the same location or you moved them? Have you added/changed any filters for that job? If you deleted that backup job, we cannot see what changed. We never had such problems here and no other client reported such a problem. If the same problem appears on your computer, pl...
by Support
Thu Aug 04, 2011 8:17 am
Forum: Support & Troubleshooting
Topic: Log files won't open
Replies: 10
Views: 4994

Re: Log files won't open

Hi,

No other client reported this problem and we also do not have such problem here, so I think the problem is only on your computer.
by Support
Wed Aug 03, 2011 7:46 am
Forum: Support & Troubleshooting
Topic: Log files won't open
Replies: 10
Views: 4994

Re: Log files won't open

Hi, Please follow these steps: 1. Open Backup4all 2. Go to Tools->Options->Logs and history 3. In the "Log viewer" section, press browse and select Notepad.exe from the Windows folder. 4. Press OK and try again. If you have the same problem, can you give me access to your computer using TeamViewer, ...
by Support
Tue Aug 02, 2011 7:18 am
Forum: Support & Troubleshooting
Topic: Log files won't open
Replies: 10
Views: 4994

Re: Log files won't open

Hi,

Do you have the same problem with any other backup job?
by Support
Mon Aug 01, 2011 3:42 pm
Forum: Support & Troubleshooting
Topic: Cannot restore backup in outlook
Replies: 1
Views: 3001

Re: Cannot restore backup in outlook

Hi, 1. Please make sure you have enough permissions to create files in this location: C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Green Bubbles.htm 2. Please use the latest version of Backup4all 4.6.254 Which drive letters have you changed? Did you use the same version of Ms Outl...
by Support
Mon Aug 01, 2011 3:39 pm
Forum: Support & Troubleshooting
Topic: Clean will not delete one backup
Replies: 1
Views: 1741

Re: Clean will not delete one backup

Hi, To make sure the catalog will delete all backup entries, please open Backup Properties->Advanced. In the "Run action before backup" section, select "Run program or action" (with <Clear backup> selected) and "Run only once" option. Press Save and run the backup. A complete new backup will be perf...