Search found 1550 matches

by Adrian (Softland)
Tue Nov 15, 2011 11:08 am
Forum: Support & Troubleshooting
Topic: Network name is no longer available ( ? )
Replies: 1
Views: 2776

Re: Network name is no longer available ( ? )

Hi,

Please open Backup Properties->Compression.
Select the “Always use temporary folder to create zip files” option and press Save.
Run again the backup.
by Adrian (Softland)
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SFTP 10058 error
Replies: 5
Views: 7339

Re: SFTP 10058 error

Hi,

I'm glad the problem is solved.
by Adrian (Softland)
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 7500

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Before running the backup, please run a scandrive for errors and see if you still have the problem.
by Adrian (Softland)
Wed Nov 09, 2011 2:23 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5655

Re: "Hanging" sending email

Hi,

Please download the latest version of Backup4all 4.6.260.
Is the log attached to email?
by Adrian (Softland)
Wed Nov 09, 2011 8:05 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5655

Re: "Hanging" sending email

Hi,

What version of Backup4all do you use and what Windows version?
Is the backup log attached to email?
by Adrian (Softland)
Wed Nov 09, 2011 8:03 am
Forum: Support & Troubleshooting
Topic: Main window auto close when starting the application
Replies: 1
Views: 2232

Re: Main window auto close when starting the application

Hi, We cannot reproduce the problem here. We connected to the client computer and it seems the problem appeared only on a single computer, for a specific user. If he uses Backup4all logged on with another account, everything is fine. That seems to be related to some account problems. If using the "S...
by Adrian (Softland)
Wed Nov 09, 2011 7:50 am
Forum: Support & Troubleshooting
Topic: Disaster Recovery option ??
Replies: 1
Views: 1774

Re: Disaster Recovery option ??

Hi,

Please note Backup4All was not designed for system backup, so you won't be able to restore the operating system.
You should use Backup4all for data files backup only.
by Adrian (Softland)
Tue Nov 01, 2011 11:49 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 6116

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

It does that under normal conditions.
If there is a problem (another application crashes without restarting it or other situations), the service needs to be manually started.
by Adrian (Softland)
Thu Oct 27, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: flexible drive assignments ?
Replies: 1
Views: 1787

Re: flexible drive assignments ?

Hi,

Backup4all uses a backup catalog. Changing the backup destination cannot be done without indicating that in backup properties and also moving the catalog and files to the new destination.

At this moment, Backup4all does not have the cloud backup feature included.