Search found 1548 matches

by Adrian (Softland)
Tue Dec 06, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 7473

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Please make sure Backup4all is closed and no other application is using that drive before swapping it.
by Adrian (Softland)
Tue Dec 06, 2011 10:44 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 6107

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please start the service and set it to Manual. Do you still have that problem?
by Adrian (Softland)
Mon Dec 05, 2011 3:53 pm
Forum: Feedback & Wishlist
Topic: Reflect Scheduled Action Backup Type in Log File
Replies: 1
Views: 3317

Re: Reflect Scheduled Action Backup Type in Log File

Hi,

That is correct. The default backup type is used.
I will create a ticket to add the feature you need.
by Adrian (Softland)
Fri Dec 02, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: Initial Differential always full? even after initial full?
Replies: 4
Views: 2852

Re: Initial Differential always full? even after initial full?

Hi, 1. Please note the backup jobs are independent. The first execution of a differential or incremental backup type is always a full backup. That is the starting point and after that differential/incremental backups will be performed. If you want to run daily differentials and weekly full backups, ...
by Adrian (Softland)
Wed Nov 30, 2011 1:34 pm
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4118

Re: Disk Testing Stall Message

Hi,

Do you have this problem with any other backup job?
Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Nov 30, 2011 8:40 am
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4118

Re: Disk Testing Stall Message

Hi,

If Backup4all froze, after 10 minutes, a bug report will be generated asking you if you want to send it to us.
by Adrian (Softland)
Tue Nov 29, 2011 2:12 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5501

Re: New files and folders automatically added to backup

Hi,

It works just fine, what version of Backup4all do you have?
Can you give me access to your computer to show you that it works?
by Adrian (Softland)
Tue Nov 29, 2011 1:50 pm
Forum: Support & Troubleshooting
Topic: How Long for Abort to Finish?
Replies: 2
Views: 2795

Re: How Long for Abort to Finish?

Hi,

When you press Cancel, the backup should stop in few moments, no longer than 1 minute.
Do you have the same problem if you cancel a backup to a local hard drive destination?
by Adrian (Softland)
Tue Nov 29, 2011 11:32 am
Forum: Support & Troubleshooting
Topic: How to backup
Replies: 1
Views: 1661

Re: How to backup

Hi,

Please create a new backup job, select D drive as backup source.
Create a scheduled task from Backup Properties->Scheduler->Add
In the Scheduler page, where you set the start time, also chose to repeat the task every 10 minutes for 23 hours and 50 minutes.