Search found 1503 matches

by Support
Mon Oct 24, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4968

Re: New files and folders automatically added to backup

Hi, Let me explain you practically. You have 7 subfolders, but I will give an example with 3 subfolders under the main folder. folder_A   |--subfolder_B        |--subfolder_C              |--subfolder_D If you go to Backup Properties->Sources and select only "subfolder_D", only this folder and its f...
by Support
Mon Oct 24, 2011 12:14 pm
Forum: Support & Troubleshooting
Topic: Download Plugin Steps
Replies: 1
Views: 1735

Re: Download Plugin Steps

Hi,

If you read the Picasa plugin article, you can see the download link.
It also appear at the bottom of the article and in Design & Photo article too.
Here is the link for you: https://www.backup4all.com/Picasa-backup-plugin.html
by Support
Mon Oct 24, 2011 12:11 pm
Forum: Support & Troubleshooting
Topic: source and destination size differs
Replies: 2
Views: 2052

Re: source and destination size differs

Hi,

There are some default filters which exclude the temporary files and also the .bak files.
To disable those filters, please open Backup Properties->Filters
The "Temporary Files - use as exclude" filter will exclude the .bak files.
Please uncheck the filters you want to disable and press Save.
by Support
Wed Oct 19, 2011 10:14 am
Forum: Support & Troubleshooting
Topic: Scheduled tasks not working
Replies: 1
Views: 2036

Re: Scheduled tasks not working

Hi,

Please open Backup Properties->Scheduler and select "With Windows Scheduler" option.
Press "Set password" and type your Windows login password.
Do you still have the problem?
by Support
Mon Oct 17, 2011 1:37 pm
Forum: Support & Troubleshooting
Topic: email notification
Replies: 2
Views: 2266

Re: email notification

Hi,

Does your email address used to send emails has a sender name defined?
Does the sender appear if you send an email using another email client?
by Support
Thu Oct 13, 2011 2:25 pm
Forum: Support & Troubleshooting
Topic: Not a valid Win32 application
Replies: 1
Views: 1538

Re: Not a valid Win32 application

Hi,

That could happen because your internet connection went down during the download, resulting an incomplete .exe file.
by Support
Tue Oct 11, 2011 12:41 pm
Forum: Support & Troubleshooting
Topic: Application does not close after backup
Replies: 3
Views: 2179

Re: Application does not close after backup

Hi,

Can you give us access to your computer to exactly what the problem is?
We don't have such problems here.
by Support
Mon Oct 10, 2011 10:12 am
Forum: Support & Troubleshooting
Topic: Access Violation BKC Corrupt B4ALL 3
Replies: 1
Views: 1735

Re: Access Violation BKC Corrupt B4ALL 3

Hi,

Please send us the backup catalog to support[at]backup4all[dot]com
by Support
Mon Oct 10, 2011 10:11 am
Forum: Support & Troubleshooting
Topic: Application does not close after backup
Replies: 3
Views: 2179

Re: Application does not close after backup

Hi,

Is the "Close after run" option checked in scheduler properties?
Please note that option applies only if Backup4all is started by the scheduler. If the application was already running when the scheduler starts, Backup4all won't be closed after backup.
by Support
Fri Oct 07, 2011 8:35 am
Forum: Support & Troubleshooting
Topic: Access Violation error
Replies: 4
Views: 2611

Re: Access Violation error

Hi, 1. Please make sure you have the latest version of Backup4all 3.11.309. To download it, go to our website, on Download menu, you can select Previous versions. 2. Try again to open the .bkc catalog file. 3. If you still have the problem, please send us the .bkc file to support[at]backup4all[dot]com