Search found 1503 matches

by Support
Tue Oct 02, 2018 1:55 pm
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 5
Views: 5704

Re: OneDrive link broken?

Hi, Sorry for the late response. If you have this problem every time and it wasn't just one time issue, please send us the log files for the jobs with problems to support[at]backup4all[dot]com There should be no additional requests, the re-authorization should be made automatically during the backup...
by Support
Thu Sep 20, 2018 8:37 am
Forum: Support & Troubleshooting
Topic: upgrade from 5 to 7
Replies: 3
Views: 5887

Re: upgrade from 5 to 7

Hi,

In Backup4all, please edit the scheduled tasks and make sure the username and the password are correct. You should re-enter them and press Save.
by Support
Wed Sep 19, 2018 3:21 pm
Forum: Support & Troubleshooting
Topic: Backup stuck
Replies: 1
Views: 5121

Re: Backup stuck

Hi,

1. Please download the latest version of Backup4all 6.6.404 from: http://download.backup4all.com/download ... full-6.exe
2. Try to re-authenticate on Box.
3. Run again the backup

If you still have the problem, please send us the last backup log to support[at]backup4all[dot]com.
by Support
Wed Sep 12, 2018 12:58 pm
Forum: Support & Troubleshooting
Topic: Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently
Replies: 1
Views: 3248

Re: Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently

Hi,

Do you use any antivirus/firewall?
Please make sure the antivirus/firewall does not block the bservice.exe process of Backup4all.
Put that process in the exceptions list and try again.
by Support
Thu Sep 06, 2018 9:12 am
Forum: Support & Troubleshooting
Topic: upgrade from 5 to 7
Replies: 3
Views: 5887

Re: upgrade from 5 to 7

Hi,

Do you mean that you can see the scheduled tasks in Backup4all, but not in the Windows Task Scheduler from Control Panel?
Please see there is a Softland / Backup4all 7 subfolder in Task Scheduler. The tasks should be there.
by Support
Tue Sep 04, 2018 1:22 pm
Forum: Support & Troubleshooting
Topic: File not found
Replies: 1
Views: 3151

Re: File not found

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Tue Sep 04, 2018 12:21 pm
Forum: Support & Troubleshooting
Topic: Mysql
Replies: 3
Views: 3938

Re: Mysql

Hi, Here is how you can back up Mysql data. 1. Create a batch file with the following command: C:\Program Files\MySQL\MySQL Server 5.5\bin\mysqldump.exe –e –u[username] -p[password] -h[hostname] [database name] > C:\[filename].sql If you supplied all the arguments properly, the program will connect ...
by Support
Tue Sep 04, 2018 12:09 pm
Forum: Support & Troubleshooting
Topic: Backup Outlook 2016
Replies: 8
Views: 4222

Re: Backup Outlook 2016

Hi,

In the backup destination, are there 2 PST files?
by Support
Mon Sep 03, 2018 1:57 pm
Forum: Support & Troubleshooting
Topic: Backup Microsoft edge in Windows 10
Replies: 5
Views: 5455

Re: Backup Microsoft edge in Windows 10

Hi,

Can you send us the .bkc catalog file for that job to support[at]backup4all[dot]com?
by Support
Wed Aug 29, 2018 1:16 pm
Forum: Support & Troubleshooting
Topic: Backup Outlook 2016
Replies: 8
Views: 4222

Re: Backup Outlook 2016

Hi,

Does the restore copied all the files back?
Was the restore successfully?