Search found 1495 matches

by Support
Thu Oct 17, 2019 8:29 am
Forum: Support & Troubleshooting
Topic: How Long to Keep Files and Folders Backup
Replies: 4
Views: 557

Re: How Long to Keep Files and Folders Backup

Hi,

The "backup catalogs" is the .bkc file which stores information about the backed up files, backup numbers, versions, file size, paths, info etc
Keeping 7 versions of the catalog means you can have multiple previous versions of that catalog file, stored in destination.
by Support
Mon Oct 14, 2019 11:58 am
Forum: Support & Troubleshooting
Topic: How Long to Keep Files and Folders Backup
Replies: 4
Views: 557

Re: How Long to Keep Files and Folders Backup

Hi,

Please note you cannot combine Smart backup type with storing a specified number of backups in destination.
If you use the Smart backup type, Backup4all will automatically determine which is the best backup type to use.
by Support
Wed Oct 09, 2019 8:33 am
Forum: Support & Troubleshooting
Topic: Metered network
Replies: 1
Views: 496

Re: Metered network

Hi,

Backup4all does not have special features for metered networks.
In File->Options->Suspend, you can set suspend intervals, when Backup4all will not run jobs, even if scheduled.
by Support
Tue Oct 08, 2019 8:48 am
Forum: Support & Troubleshooting
Topic: Incremental Backup Not Adding New Files
Replies: 4
Views: 967

Re: Incremental Backup Not Adding New Files

Hi,

That option is used to get a faster list of modified files using the NTFS journal from Windows.
If it's disabled, the normal scanning process for all sources will be used.
by Support
Mon Sep 30, 2019 6:01 am
Forum: Support & Troubleshooting
Topic: Use local catalogs option
Replies: 1
Views: 531

Re: Use local catalogs option

Hi, If you disable the "Use local catalogs" option, only the backup catalog from the currently connected destination drive will be used. That way, the backups will be independent on each destination drive. On each drive, a full will be performed, then an incremental with all new and modified files s...
by Support
Mon Sep 23, 2019 12:23 pm
Forum: Support & Troubleshooting
Topic: Why am I still getting warnings?
Replies: 1
Views: 562

Re: Why am I still getting warnings?

Hi,

As I can see from the screenshot you attached, the file paths are not yet excluded from the backup sources list.
Please make sure you uncheck the correct files from the "Microsoft" folder.
by Support
Mon Sep 23, 2019 12:18 pm
Forum: Support & Troubleshooting
Topic: "warnings"
Replies: 1
Views: 557

Re: "warnings"

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Thu Sep 19, 2019 10:40 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 797

Re: bkc unicode names were incorrectly displayed

Hi,

I was able to reproduce the problem here and we will fix it.
by Support
Wed Sep 18, 2019 1:22 pm
Forum: Support & Troubleshooting
Topic: Date Sort Order
Replies: 5
Views: 2820

Re: Date Sort Order

Hi,

We hope to have it fixed in few days.
by Support
Wed Sep 18, 2019 11:46 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 797

Re: bkc unicode names were incorrectly displayed

Hi,

In PIC5 and PIC6, the files have different icons, do you use the same way to see their names?
Please send us the exact file names (in text - to copy/paste it) for those 2 files, so we can test them here.