Search found 8 matches

by midnytblu
Sat Aug 29, 2020 1:53 am
Forum: Support & Troubleshooting
Topic: Question about deleting and moving files on source drive
Replies: 5
Views: 1833

Re: Question about deleting and moving files on source drive

I would just post my query here since it's similar. I have a mirror backup job. I deleted some files/folders from the source drive and ran backup manually but still, the original files/folders remain on the (cloud) destination drive. May I know what went wrong here? Or what can I do to 'update' the ...
by midnytblu
Sat Aug 29, 2020 1:37 am
Forum: Support & Troubleshooting
Topic: Starting from scratch after failed backup
Replies: 2
Views: 1187

Re: Starting from scratch after failed backup

Hi Adrian,

Unfortunately, I just redid the backup and all is good again.
Once it happened again, I will send those files to support.

Thanks!
by midnytblu
Thu Aug 27, 2020 12:18 am
Forum: Support & Troubleshooting
Topic: Starting from scratch after failed backup
Replies: 2
Views: 1187

Starting from scratch after failed backup

Hi, I have been running a cloud backup for months now and a backup got stuck a few days back so I have to force close it. Now, succeeding backups start from scratch. Basically, backing everything up again. Is there a way to resume the previous successful backup session? Files are still on the cloud ...
by midnytblu
Thu Aug 15, 2019 8:51 pm
Forum: Support & Troubleshooting
Topic: New Backup - Use Existing Files in Destination
Replies: 1
Views: 1825

New Backup - Use Existing Files in Destination

Hi,

Is it possible to use files that are already in destination folder for a new backup?
I'm trying to do mirroring and most files are already in destination. No .BKC file yet.

Thanks!
by midnytblu
Thu Aug 15, 2019 1:30 pm
Forum: Support & Troubleshooting
Topic: Restore Query
Replies: 1
Views: 1992

Restore Query

Hi,

Does restoring to latest version deletes/removes files which are not included in the initial backup?
I have files which are added to the source folder *after* the backup was done. Will they be removed when I do a restore (to latest version)?
Thanks!
by midnytblu
Mon Aug 06, 2018 3:23 pm
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 3687

Re: Restore OneDrive Backup Job

Thanks Support! Will do asap.
by midnytblu
Sat Aug 04, 2018 2:04 pm
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 3687

Re: Restore OneDrive Backup Job

Hi,
I confirm that your instruction worked however I'm having issues with the backup itself.
It always start from zero when I press Backup. The scheduled job doesn't work too.

Any advice? Thanks again.
by midnytblu
Sat Jul 28, 2018 8:58 am
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 3687

Restore OneDrive Backup Job

Hi,

I recently changed computer and wanted to restore/import my (personal) OneDrive backup job without having to do a full backup again (since it takes ages to finish).
How do I load the .bkc file from OneDrive?

Thanks!