Search found 19 matches

by AnneW
Sun Jul 03, 2016 9:29 am
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4078

Re: Change email settings

Yes, that seemed the most likely, so it is what I have been doing.
by AnneW
Sun Jun 26, 2016 10:01 am
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4078

Re: Change email settings

The error message says "SMTP server replied: ChilkatLog". Googling suggests that this means authentication is being attempted without security settings - and sure enough the logfile says StartTLS: 0 I know that gmail will not accept messages without StartTLS set to !, so how can I change this? Anne
by AnneW
Fri Jun 24, 2016 12:19 pm
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4078

Re: Change email settings

No, it's not two-step verification. I'm not even clear which password I'm supposed to give. It seemed likely that it wanted the smtp.google password, but I've also tried my local user password. I can see from the logs that Backup4all is trying to send the emails, so it has to be my configuration of ...
by AnneW
Tue Jun 21, 2016 3:34 pm
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4078

Re: Change email settings

Here is a part of the log file, which I hope will show someone what my problem is: Secure Channel Established. Turning on TCP_NODELAY. socketOptions: SO_SNDBUF: 65536 SO_RCVBUF: 65536 TCP_NODELAY: 65537 --socketOptions socketConnect: Elapsed time: 109 millisec SmtpCmdResp: 220 smtp.<url removed> ini...
by AnneW
Sat Jun 18, 2016 12:47 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 4
Views: 3436

Re: Backup aborted - SQL error

Support wrote: > Hi, > > Do you have this problem every time you run the backup? > As the log file is not complete, is the error about the Backup4all.hst file? > In such a case you can close Backup4all and rename the "Backup4all.hst" file. Do > you still have the problem after that? The problem only...
by AnneW
Sat Jun 18, 2016 10:08 am
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4078

Change email settings

Since my major reorganisation of my server (and simultaneous update of Backup4all) I find I am not getting emails signifying completion status. It was necessary to make large changes to my backup jobs, creating some new ones as well. I suspect that I have given the wrong credentials for sending emai...
by AnneW
Wed Jun 15, 2016 4:44 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 4
Views: 3436

Re: Backup aborted - SQL error

In fact it almost certainly was the same problem as last time. The difficulty is that there is no easy way of knowing where the backup was looking when it found something it couldn't handle. The only way, I think, is to greatly reduce the size of the backup initially, then painstakingly go through e...
by AnneW
Wed Jun 15, 2016 11:00 am
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 4
Views: 3436

Re: Backup aborted - SQL error

Apparently I had a similar sounding error, last year. In that case it was caused by filename conflicts - eg. upper case/lower case versions of the same filename. I don't think it is the same problem this time so here is some additional information about this particular backup. I have just expanded a...
by AnneW
Wed Jun 15, 2016 7:34 am
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 4
Views: 3436

Backup aborted - SQL error

[15/06/2016 00:03:07] Error: SQL error "m_hStmtTmpFlsVerExcl" - SQLite_Finalize, library routine called out of sequence (21) (SQL04) [15/06/2016 00:03:07] Closing file "C:\Users\Anne\AppData\Roaming\Softland\Backup4all 6\Backup4all.hst" This is beyond my knowledge level. Is there anything I can do a...
by AnneW
Fri Apr 10, 2015 9:00 am
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 5
Views: 4706

Re: Backup aborted - SQL error

After a lot of off-list help from the backup team, I now have a working backup again. For the sake of anyone else who meets a similar problem, these are the possible issues we came across: I have backups of backups of backups, going back years, and even backups that are imports from backup CDs, so i...