Search found 1714 matches

by Adrian (Softland)
Fri Oct 22, 2021 9:37 am
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 1349

Re: slow performance

Hi,

I cannot know how that scheduler was configured.
I am glad the backup is working fine now.
by Adrian (Softland)
Fri Oct 22, 2021 9:34 am
Forum: Support & Troubleshooting
Topic: Backup aborted. Reason: List index out of bounds (0)
Replies: 1
Views: 1274

Re: Backup aborted. Reason: List index out of bounds (0)

Hi,

Please send us the entire log file to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Oct 18, 2021 2:56 pm
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 1349

Re: slow performance

Hi,

Do you have the same problem with other destination types?
What about with another backup job on the same destination drive?
by Adrian (Softland)
Mon Oct 18, 2021 2:55 pm
Forum: Support & Troubleshooting
Topic: Image Backup
Replies: 4
Views: 3126

Re: Image Backup

Hi Blade,

Thanks for the suggestion.
We have it on our Wishlist.
by Adrian (Softland)
Fri Oct 15, 2021 1:26 pm
Forum: Support & Troubleshooting
Topic: Mirror backup not deleting files
Replies: 1
Views: 1309

Re: Mirror backup not deleting files

Hi,

In Backup Properties->Mirror page, please make sure the "Remove excluded or deleted files from backup" option is selected.
If that is true and the files are still not deleted, please send us the complete backup log to support[at]backup4all[dot]com, to see what the problem is.
by Adrian (Softland)
Fri Oct 15, 2021 1:24 pm
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 1349

Re: slow performance

Hi,

When you select a backup job, the backup catalog is loaded.
Is that a large .bkc catalog file?
Do you use the local catalog or the catalog from backup destination?
by Adrian (Softland)
Tue Oct 12, 2021 5:32 pm
Forum: Support & Troubleshooting
Topic: Is there an option to NOT put the backup into a ZIP file (or anything similar)?
Replies: 1
Views: 1233

Re: Is there an option to NOT put the backup into a ZIP file (or anything similar)?

Hi, The Mirror backup type in Backup4all will copy all source files to destination, without zipping them. To change the backup type of the current backup job, please open Backup Properties->Type page. Select Mirror and press Save. The current backup catalog will be deleted and a new Mirror backup wi...
by Adrian (Softland)
Tue Oct 12, 2021 5:30 pm
Forum: Support & Troubleshooting
Topic: Mirror backup not deleting deleted files in destination
Replies: 5
Views: 1408

Re: Mirror backup not deleting deleted files in destination

Hi,

The path is correct. You cannot use E: in path, so there will be only "E"
Please download the latest version of Backup4all 9.3.420 and try again to run the backup.

If you still have the problem, please go to Backup Properties->Type and uncheck the "Copy files using Windows native API" option.
by Adrian (Softland)
Tue Oct 12, 2021 4:59 pm
Forum: Support & Troubleshooting
Topic: Can't change job's account/credentials
Replies: 1
Views: 1231

Re: Can't change job's account/credentials

Hi, If you configure a scheduled task to run under another user account, that task no longer appears in Backup Properties while you are logged on with your current user. Only the scheduled tasks configured to run under the current user will be shown. If you want to see all scheduled tasks for Backup...
by Adrian (Softland)
Tue Oct 12, 2021 4:21 pm
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 1349

Re: slow performance

Hi,

Does it stays on a specific starting phase?
Please make sure you have the latest version, which is now: 9.3.420.