Search found 1776 matches

by Adrian (Softland)
Fri Aug 05, 2022 9:11 am
Forum: Support & Troubleshooting
Topic: Chilkatlog error
Replies: 1
Views: 58

Re: Chilkatlog error

Hi,

We fixed the problem in the new build of Backup4all 9.8.647.
Please install it from: https://download.backup4all.com/downloa ... p-full.exe
by Adrian (Softland)
Wed Jul 27, 2022 1:30 pm
Forum: Support & Troubleshooting
Topic: [Backup4All 9.7] Access Violation exception
Replies: 1
Views: 127

Re: [Backup4All 9.7] Access Violation exception

Hi,

Please open Backup Properties->Advanced page.
Under “Multithreading performance”, set the limit of threads to 1.
Press Save and see if you still have the problem.
by Adrian (Softland)
Wed Jul 27, 2022 1:27 pm
Forum: Support & Troubleshooting
Topic: Android Phone and WebDav
Replies: 1
Views: 138

Re: Android Phone and WebDav

Hi,

The WebDav app only needs to map the phone as a local drive. No other special features are needed.
by Adrian (Softland)
Thu Jul 14, 2022 5:32 am
Forum: Support & Troubleshooting
Topic: Incremental backup seems to do nothing
Replies: 3
Views: 279

Re: Incremental backup seems to do nothing

Hi,

For the path issue, we cannot reproduce it here.
Please send us the backup log to see the complete file path in log.
Send the file to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Jul 05, 2022 12:02 pm
Forum: Support & Troubleshooting
Topic: Large backups to multiple destinations
Replies: 2
Views: 268

Re: Large backups to multiple destinations

Hi, 1. You can use the same tag for both jobs. For the days when they should both run, use a scheduled task to run the tag. This way they will be executed one after the other. For the days when only the backup to external drive should run, use another scheduled task to start only that job (not the t...
by Adrian (Softland)
Tue Jul 05, 2022 10:54 am
Forum: Support & Troubleshooting
Topic: Incremental backup seems to do nothing
Replies: 3
Views: 279

Re: Incremental backup seems to do nothing

Hi,

The path is truncated on display with "..." in order to display the last file name.
To see what the problem is, please send us the last backup log for that job to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Jul 04, 2022 9:31 pm
Forum: Support & Troubleshooting
Topic: Missing selection of backup type
Replies: 3
Views: 272

Re: Missing selection of backup type

Hi,

I cannot reproduce the problem on Windows 7.
Please send us a screenshot with Backup Properties->Type page, to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Jul 01, 2022 1:30 pm
Forum: Support & Troubleshooting
Topic: Missing selection of backup type
Replies: 3
Views: 272

Re: Missing selection of backup type

Hi,

What version of Windows OS do you use?
by Adrian (Softland)
Thu Jun 16, 2022 11:15 am
Forum: Support & Troubleshooting
Topic: Backup stuck on Update Catalog after backup
Replies: 3
Views: 409

Re: Backup stuck on Update Catalog after backup

Hi,

Thanks for the feedback.
by Adrian (Softland)
Wed Jun 15, 2022 9:11 am
Forum: Support & Troubleshooting
Topic: Backup stuck on Update Catalog after backup
Replies: 3
Views: 409

Re: Backup stuck on Update Catalog after backup

Hi,

We fixed the problem. Please download the latest release 9.7.624 from our website:
https://download.backup4all.com/downloa ... p-full.exe