Search found 1717 matches

by Adrian (Softland)
Tue Nov 09, 2021 2:25 pm
Forum: Support & Troubleshooting
Topic: Source directory changed by Google drive for pc
Replies: 1
Views: 70

Re: Source directory changed by Google drive for pc

Hi, Can you change the drive letter for Google Drive? and then revert the I: drive back to G: ? That is the best solution. Otherwise you need to add the source files from I: drive in the backup job and they will be backed up again as different new files. The existing files will still be there in bac...
by Adrian (Softland)
Tue Nov 09, 2021 2:21 pm
Forum: Support & Troubleshooting
Topic: Incorrect File Modified Time in Restored Files
Replies: 2
Views: 90

Re: Incorrect File Modified Time in Restored Files

Hi,

We were able to reproduce the problem and we will fix it.
by Adrian (Softland)
Thu Nov 04, 2021 10:27 am
Forum: Support & Troubleshooting
Topic: Google Drive Mirror Backup Creates Duplicates (when zipping each file)
Replies: 3
Views: 95

Re: Google Drive Mirror Backup Creates Duplicates (when zipping each file)

Hi,

I was able to reproduce the problem here and we will fix it in the next build.
by Adrian (Softland)
Fri Oct 22, 2021 9:37 am
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 5065

Re: slow performance

Hi,

I cannot know how that scheduler was configured.
I am glad the backup is working fine now.
by Adrian (Softland)
Fri Oct 22, 2021 9:34 am
Forum: Support & Troubleshooting
Topic: Backup aborted. Reason: List index out of bounds (0)
Replies: 1
Views: 5465

Re: Backup aborted. Reason: List index out of bounds (0)

Hi,

Please send us the entire log file to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Oct 18, 2021 2:56 pm
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 5065

Re: slow performance

Hi,

Do you have the same problem with other destination types?
What about with another backup job on the same destination drive?
by Adrian (Softland)
Mon Oct 18, 2021 2:55 pm
Forum: Support & Troubleshooting
Topic: Image Backup
Replies: 4
Views: 6851

Re: Image Backup

Hi Blade,

Thanks for the suggestion.
We have it on our Wishlist.
by Adrian (Softland)
Fri Oct 15, 2021 1:26 pm
Forum: Support & Troubleshooting
Topic: Mirror backup not deleting files
Replies: 1
Views: 5020

Re: Mirror backup not deleting files

Hi,

In Backup Properties->Mirror page, please make sure the "Remove excluded or deleted files from backup" option is selected.
If that is true and the files are still not deleted, please send us the complete backup log to support[at]backup4all[dot]com, to see what the problem is.
by Adrian (Softland)
Fri Oct 15, 2021 1:24 pm
Forum: Support & Troubleshooting
Topic: slow performance
Replies: 8
Views: 5065

Re: slow performance

Hi,

When you select a backup job, the backup catalog is loaded.
Is that a large .bkc catalog file?
Do you use the local catalog or the catalog from backup destination?
by Adrian (Softland)
Tue Oct 12, 2021 5:32 pm
Forum: Support & Troubleshooting
Topic: Is there an option to NOT put the backup into a ZIP file (or anything similar)?
Replies: 1
Views: 4296

Re: Is there an option to NOT put the backup into a ZIP file (or anything similar)?

Hi, The Mirror backup type in Backup4all will copy all source files to destination, without zipping them. To change the backup type of the current backup job, please open Backup Properties->Type page. Select Mirror and press Save. The current backup catalog will be deleted and a new Mirror backup wi...