Search found 1724 matches

by Adrian (Softland)
Mon Jan 17, 2022 4:32 pm
Forum: Support & Troubleshooting
Topic: Cannot unpack catalog error
Replies: 1
Views: 72

Re: Cannot unpack catalog error

Hi,

Are you sure you used the correct password?
by Adrian (Softland)
Fri Jan 07, 2022 2:59 pm
Forum: Support & Troubleshooting
Topic: file name localization
Replies: 1
Views: 187

Re: file name localization

Hi,

I created a ticket with this problem and we will fix it.
by Adrian (Softland)
Tue Dec 14, 2021 9:46 am
Forum: Support & Troubleshooting
Topic: Run task as soon as possible after a scheduled start is missed
Replies: 4
Views: 310

Re: Run task as soon as possible after a scheduled start is missed

Hi,

Please send us the last backup log for such a backup job with problems, to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Dec 10, 2021 4:30 pm
Forum: Support & Troubleshooting
Topic: Stopped takes differential backup and takes incremental
Replies: 2
Views: 290

Re: Stopped takes differential backup and takes incremental

Hi, Sorry for the late response, we analyzed the files you sent us and we tried to reproduce the problem here. We were not able to reproduce the problem. We sent you an email yesterday asking to disable the "Smart file scanning mode" option from Backup Properties->Advanced page. Do you still have th...
by Adrian (Softland)
Fri Dec 10, 2021 4:19 pm
Forum: Support & Troubleshooting
Topic: Backup Scheduled
Replies: 1
Views: 281

Re: Backup Scheduled

Hi,

At this moment we don't have such an option.
I added your request to our Wishlist.
by Adrian (Softland)
Mon Dec 06, 2021 3:14 pm
Forum: Support & Troubleshooting
Topic: Incorrect File Modified Time in Restored Files
Replies: 3
Views: 437

Re: Incorrect File Modified Time in Restored Files

Hi,

Do you still have the problem with build 9.4.460?
If yes, please send us to support[at]backup4all[dot]com the following:
- the last backup log
- the .bkc catalog file from the backup destination
by Adrian (Softland)
Tue Nov 09, 2021 2:25 pm
Forum: Support & Troubleshooting
Topic: Source directory changed by Google drive for pc
Replies: 1
Views: 380

Re: Source directory changed by Google drive for pc

Hi, Can you change the drive letter for Google Drive? and then revert the I: drive back to G: ? That is the best solution. Otherwise you need to add the source files from I: drive in the backup job and they will be backed up again as different new files. The existing files will still be there in bac...
by Adrian (Softland)
Tue Nov 09, 2021 2:21 pm
Forum: Support & Troubleshooting
Topic: Incorrect File Modified Time in Restored Files
Replies: 3
Views: 437

Re: Incorrect File Modified Time in Restored Files

Hi,

We were able to reproduce the problem and we will fix it.
by Adrian (Softland)
Thu Nov 04, 2021 10:27 am
Forum: Support & Troubleshooting
Topic: Google Drive Mirror Backup Creates Duplicates (when zipping each file)
Replies: 3
Views: 443

Re: Google Drive Mirror Backup Creates Duplicates (when zipping each file)

Hi,

I was able to reproduce the problem here and we will fix it in the next build.