@thirty7

Please send us the last backup log for that job to support[at]bacup4all[dot]com

Hi,

You can extract the .zip files (created by Backup4all) using any zipping tool as WinZip, 7zip etc.
You said the files are different from the ones you backed up.
Did you extracted the latest backup version?

Hi,

When the problem appears again, please send us the last backup log to support[at]backup4all[dot]com

Hi,

Please install Backup4all and then open in Backup4all the .bkc catalog file from OneDrive.
Use "File->Open Backup From" option to do that.
After opening the catalog file in Backup4all you will be able to easily restore the backup by pressing the Restore button.

Hi,

We don't have such problems here.
1. What version of Windows do you have?
2. Do you have a password set for your Windows user account on that computer?

Hi, You can do that only if the source structure is the same on each PC. You need to create a similar backup job for each source PC. Use the Mirror backup type in Backup4all. In Backup Properties->Destination, you select the destination folder In "Backup Type->Mirror", uncheck the "Create full paths...

Hi,

Please close Backup4all and delete this folder:
C:\Users\John\AppData\Local\Temp

Hi,

Can you give me access to your computer using TeamViewer?
Please write us an email to support[at]backup4all[dot]com to discuss when we can connect.

Hi, Changing from Smart to Incremental will not ignore your existing backups. The Smart type will combine Full, Differential and Incremental types, in order to efficiently manage the available backup space in destination. Changing the backup type to Incremental will only run Incremental backups from...

Hi,

I assume you are talking about the images from step 3. Is that correct?
What happens after you press the "Chose account" button in Backup4all?