Search found 1457 matches

by Support
Wed Apr 24, 2019 9:12 am
Forum: Support & Troubleshooting
Topic: Mirror Backup not deleting excluded files
Replies: 3
Views: 1519

Re: Mirror Backup not deleting excluded files

@BackItUpSafely

Please send us the same files to support[at]backup4all[dot]com in order to analyze this situation
- the last backup log
- the backup catalog (.bkc file) from the backup destination
by Support
Fri Apr 19, 2019 10:43 am
Forum: Support & Troubleshooting
Topic: Use Amazon S3 as a backup source
Replies: 2
Views: 164

Re: Use Amazon S3 as a backup source

Hi,

You cannot have the backup source on Amazon S3.
by Support
Mon Apr 15, 2019 9:09 am
Forum: Support & Troubleshooting
Topic: Scheduled backup aborting with "User pressed cancel"
Replies: 1
Views: 168

Re: Scheduled backup aborting with "User pressed cancel"

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Mon Mar 25, 2019 10:57 am
Forum: Support & Troubleshooting
Topic: How do i rename a backup job?
Replies: 2
Views: 239

Re: How do i rename a backup job?

Hi,

You need to edit the Name field in Backup Properties->General page, then press Save.
Is the backup name changed in Backup4all?
If not, do you get any error message?
by Support
Tue Mar 19, 2019 1:51 pm
Forum: Support & Troubleshooting
Topic: migrating settings
Replies: 2
Views: 270

Re: migrating settings

Hi,

Please read this article about how to backup and restore the Backup4all configurations:
https://www.backup4all.com/how-to-back- ... ns-kb.html
by Support
Mon Mar 11, 2019 8:54 am
Forum: Support & Troubleshooting
Topic: High CPU use
Replies: 3
Views: 341

Re: High CPU use

Hi,

Please open Backup4all, go to File->Options->Startup and updates.
Uncheck the "Show tray icon" and press OK.
That will not affect the functionality of the backups (even if scheduled).
by Support
Tue Mar 05, 2019 1:01 pm
Forum: Support & Troubleshooting
Topic: Cannot backup files in inetsrv\config
Replies: 1
Views: 290

Re: Cannot backup files in inetsrv\config

Hi,

That is a Windows protected folder, with special permissions.
I created a ticket so Backup4all could display and back up that folder.
by Support
Fri Mar 01, 2019 1:59 pm
Forum: Support & Troubleshooting
Topic: Same Backup 2 different Destination?
Replies: 1
Views: 301

Re: Same Backup 2 different Destination?

Hi,

In Backup4all you cannot have more than one destination for a backup job.
If you want to back up to multiple destinations, we recommend you this article: https://www.backup4all.com/how-to-back- ... ns-kb.html
by Support
Wed Feb 27, 2019 7:06 am
Forum: Feedback & Wishlist
Topic: Always keep the first version
Replies: 3
Views: 386

Re: Always keep the first version

Hi,

That cannot be achieved in the way you want.
by Support
Mon Feb 25, 2019 7:43 am
Forum: Feedback & Wishlist
Topic: Always keep the first version
Replies: 3
Views: 386

Re: Always keep the first version

Hi,

The most recent Full backup type is always kept. Only the next Incremental and Differentials executions are merged.