Search found 1438 matches

by Support
Mon Jan 14, 2019 12:08 pm
Forum: Support & Troubleshooting
Topic: Restoring Earlier Versions
Replies: 1
Views: 46

Re: Restoring Earlier Versions

Hi,

Do you have any backup logs for when the file should have been backed up?
If yes, please send us such a log and the .bkc catalog for that job to support[at]backup4all[dot]com
by Support
Fri Jan 11, 2019 2:34 pm
Forum: Support & Troubleshooting
Topic: Preserving "first version"
Replies: 2
Views: 63

Re: Preserving "first version"

Hi, Yes, you can set Backup4all to keep 3 file versions, in Backup Properties->Type->Storage. Set the "Limit file versions to" 3. The first full backup will include the first file version and it will not be altered when older versions of the files are deleted. The full will remain intact as it is th...
by Support
Tue Jan 08, 2019 12:05 pm
Forum: Feedback & Wishlist
Topic: Clone backup up job or save as a back up
Replies: 1
Views: 102

Re: Clone backup up job or save as a back up

Hi,

You can right click the backup job and select "Duplicate" in order to create a copy of the backup job. Than you can edit it as you like.
by Support
Tue Dec 18, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Bitlocker-encrypted removable drive won't unlock
Replies: 1
Views: 508

Re: Bitlocker-encrypted removable drive won't unlock

Hi,

Backup4all scheduler runs as a service. It does not login as you do normally.
You need to unlock the drive using a command line before the backup execution, if Bitlocker allows you to do that.
by Support
Tue Dec 11, 2018 2:09 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 893

Re: Error code problem

The email address is: support[at]backup4all[dot]com
Please replace [at] with "@" and [dot] with "."
by Support
Tue Dec 11, 2018 12:33 pm
Forum: Support & Troubleshooting
Topic: 50 GB/hour - configuration details
Replies: 1
Views: 646

Re: 50 GB/hour - configuration details

Hi,

We made a new test today: a backup of 50 GB to a network location, using the Incremental backup type and zip with no compression, independent splits of 4 GB, finished in 29 minutes. The test after backup took another 11 minutes.
by Support
Mon Dec 10, 2018 12:04 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 893

Re: Error code problem

Hi,

Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.
by Support
Mon Dec 10, 2018 11:21 am
Forum: Support & Troubleshooting
Topic: CRC Test failed
Replies: 1
Views: 647

Re: CRC Test failed

Hi,

If the test after backup returns CRC warnings, please try to run a manual test for those files (without manually replacing them with the sources), by pressing the Test (F9) button.
Let us know the results.
by Support
Fri Dec 07, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 893

Re: Error code problem

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Dec 05, 2018 1:18 pm
Forum: Support & Troubleshooting
Topic: Restore issue - Stuck at 'Prepare files list' stage
Replies: 1
Views: 887

Re: Restore issue - Stuck at 'Prepare files list' stage

Hi, Please right click the backup job and select Job Logs->Last restore log, does the log file exists? If yes, please send it to support[at]backup4all[dot]com. If the file does not exist, please make sure the bRestore.exe process is not blocked by the antivirus/firewall. Put it in the exceptions list.