Search found 1640 matches

by Adrian (Softland)
Wed Mar 03, 2021 10:52 am
Forum: Support & Troubleshooting
Topic: 2.1 TB takes a week ...
Replies: 5
Views: 5447

Re: 2.1 TB takes a week ...

@thirty7

Please send us the last backup log for that job to support[at]bacup4all[dot]com
by Adrian (Softland)
Mon Feb 15, 2021 4:57 pm
Forum: Support & Troubleshooting
Topic: Restore files from crypted .zip without .bkc
Replies: 4
Views: 214

Re: Restore files from crypted .zip without .bkc

Hi,

You can extract the .zip files (created by Backup4all) using any zipping tool as WinZip, 7zip etc.
You said the files are different from the ones you backed up.
Did you extracted the latest backup version?
by Adrian (Softland)
Mon Feb 15, 2021 4:37 pm
Forum: Support & Troubleshooting
Topic: Google keeps asking me to verify backup4all to save on drive
Replies: 1
Views: 204

Re: Google keeps asking me to verify backup4all to save on drive

Hi,

When the problem appears again, please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Feb 15, 2021 3:03 pm
Forum: Support & Troubleshooting
Topic: restore backup job
Replies: 1
Views: 215

Re: restore backup job

Hi,

Please install Backup4all and then open in Backup4all the .bkc catalog file from OneDrive.
Use "File->Open Backup From" option to do that.
After opening the catalog file in Backup4all you will be able to easily restore the backup by pressing the Restore button.
by Adrian (Softland)
Wed Feb 03, 2021 10:09 am
Forum: Support & Troubleshooting
Topic: Password not Setting
Replies: 2
Views: 227

Re: Password not Setting

Hi,

We don't have such problems here.
1. What version of Windows do you have?
2. Do you have a password set for your Windows user account on that computer?
by Adrian (Softland)
Thu Jan 14, 2021 1:26 pm
Forum: Support & Troubleshooting
Topic: same source in multiple PC´s
Replies: 1
Views: 917

Re: same source in multiple PC´s

Hi, You can do that only if the source structure is the same on each PC. You need to create a similar backup job for each source PC. Use the Mirror backup type in Backup4all. In Backup Properties->Destination, you select the destination folder In "Backup Type->Mirror", uncheck the "Create full paths...
by Adrian (Softland)
Tue Jan 12, 2021 11:47 am
Forum: Support & Troubleshooting
Topic: First Launch Error After New Release Installation
Replies: 1
Views: 943

Re: First Launch Error After New Release Installation

Hi,

Please close Backup4all and delete this folder:
C:\Users\John\AppData\Local\Temp
by Adrian (Softland)
Tue Jan 12, 2021 11:46 am
Forum: Support & Troubleshooting
Topic: Google Drive / Cloud setup does not work
Replies: 3
Views: 917

Re: Google Drive / Cloud setup does not work

Hi,

Can you give me access to your computer using TeamViewer?
Please write us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Adrian (Softland)
Thu Jan 07, 2021 10:23 am
Forum: Support & Troubleshooting
Topic: Switching from Smart to Incremental
Replies: 1
Views: 884

Re: Switching from Smart to Incremental

Hi, Changing from Smart to Incremental will not ignore your existing backups. The Smart type will combine Full, Differential and Incremental types, in order to efficiently manage the available backup space in destination. Changing the backup type to Incremental will only run Incremental backups from...
by Adrian (Softland)
Thu Jan 07, 2021 9:51 am
Forum: Support & Troubleshooting
Topic: Google Drive / Cloud setup does not work
Replies: 3
Views: 917

Re: Google Drive / Cloud setup does not work

Hi,

I assume you are talking about the images from step 3. Is that correct?
What happens after you press the "Chose account" button in Backup4all?