Ultimately I uninstalled Office 2010, reinstalled it, reinstalled Backup4All and was able to restore the files. Thank you for your help and your followup. I am quite impressed with the support provided for this product!

Use Office 2010.

I figured out the issue. I did have Outlook installed, but never did any initial set up for it. I didn't want to have any email get loaded and then have the restore overwrite new email. I opened Outlook, let it take me through the steps of setting it up with some 'dummy' data so none of the real mai...

I completely uninstalled BK4ALL, re-installed and re-installed the .bck file. Now i get a little bit further, but not far enough. Using the PREVIEW function, I can now see a list of folders to be restored. Then i can see the statistics screen come on. I enter my password for the files, click on OK, ...

Yes. I did load from .bck file.

I've been using this product since fall of 2010 and up to now, no problems. I recently had to replace a bad motherboard, and that led to a problem with a RAID array. So far all data (stored on external HD) has restored perfectly. My issue is with restoration of the Outlook 2010 files. I had original...