Restoring Earlier Versions

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slfate41
Posts: 1
Joined: Sat Jan 12, 2019 5:57 pm

Restoring Earlier Versions

Post by slfate41 » Sat Jan 12, 2019 6:04 pm

I'm running version 5.5 and am trying to restore a prior version of a specific file that has mysteriously disappeared. When I review the backup through the Explore View Versions pane, the only version of the file that appears is from back in January 2017. There should be multiple versions as I update this file monthly and run a smart backup every two days.

I would like to upgrade to version 7, but at this point I'm not sure I want to spend the money because it appears that version 5.5 has not accomplished what it should be.

Support
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Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Restoring Earlier Versions

Post by Support » Mon Jan 14, 2019 12:08 pm

Hi,

Do you have any backup logs for when the file should have been backed up?
If yes, please send us such a log and the .bkc catalog for that job to support[at]backup4all[dot]com

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