bkc unicode names were incorrectly displayed

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sing0427
Posts: 4
Joined: Sat Sep 14, 2019 2:37 pm

bkc unicode names were incorrectly displayed

Post by sing0427 » Sat Sep 14, 2019 2:53 pm

I use Chinese registered name to backup data

1.I use built-in direct upload to google drive.I found the filename is garbled.(See PIC1)

2.I use RaiDrive to mount the google drive as Z: ,then backup data to Z: .Chinese filename can be displayed normally.(See PIC2)

How to fix it?


PS.Software version is "Backup4all 8.2.216"
Attachments
擷取.PNG
PIC1
擷取.PNG (5.26 KiB) Viewed 791 times
擷取1.PNG
PIC2
擷取1.PNG (5.08 KiB) Viewed 791 times

Support
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Location: Cluj-Napoca, Romania
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Re: bkc unicode names were incorrectly displayed

Post by Support » Mon Sep 16, 2019 1:28 pm

Hi,

As I can see, the file names are displayed incorrectly while you are looking in Google Drive destination. What application/browser do you use? Please try to restore the files from Google Drive using Backup4all and let us know if they still have incorrect names.

sing0427
Posts: 4
Joined: Sat Sep 14, 2019 2:37 pm

Re: bkc unicode names were incorrectly displayed

Post by sing0427 » Tue Sep 17, 2019 1:28 am

Thanks for your reply.And I have do some tests.

I use Edge and chrome.
Attachments
測試.PNG
測試.PNG (24.53 KiB) Viewed 760 times
PIC3.PNG
PIC3.PNG (212.94 KiB) Viewed 760 times
PIC5.PNG
PIC5.PNG (84.06 KiB) Viewed 760 times

Support
Posts: 1495
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Location: Cluj-Napoca, Romania
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Re: bkc unicode names were incorrectly displayed

Post by Support » Wed Sep 18, 2019 11:46 am

Hi,

In PIC5 and PIC6, the files have different icons, do you use the same way to see their names?
Please send us the exact file names (in text - to copy/paste it) for those 2 files, so we can test them here.

sing0427
Posts: 4
Joined: Sat Sep 14, 2019 2:37 pm

Re: bkc unicode names were incorrectly displayed

Post by sing0427 » Thu Sep 19, 2019 3:47 am

1.Yes.The files have different icons regardless of using Edge and chrome.
2.新的備份.bkc vs. 新的備份.bkc

Support
Posts: 1495
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: bkc unicode names were incorrectly displayed

Post by Support » Thu Sep 19, 2019 10:40 am

Hi,

I was able to reproduce the problem here and we will fix it.

sing0427
Posts: 4
Joined: Sat Sep 14, 2019 2:37 pm

Re: bkc unicode names were incorrectly displayed

Post by sing0427 » Thu Oct 10, 2019 9:47 pm

Still garbled in Version 8.3.233

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