upgrade from 5 to 7

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ken2018
Posts: 2
Joined: Wed Sep 05, 2018 1:27 pm

upgrade from 5 to 7

Postby ken2018 » Wed Sep 05, 2018 1:40 pm

I'm moving to a new computer. old computer is version 5 and I downloaded version 7. still running on the trail license until I finish moving things over. I transfered the configurations OK but I cant get the scheduler to run. Its set up OK in backup4all but does not show up in the windows scheduler when I look for it. I tested the backup and it works fine, but can't get the scheduler to run. I'm on windows 10 - Thanks Ken

Support
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Joined: Wed Dec 16, 2009 12:46 pm
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Re: upgrade from 5 to 7

Postby Support » Thu Sep 06, 2018 9:12 am

Hi,

Do you mean that you can see the scheduled tasks in Backup4all, but not in the Windows Task Scheduler from Control Panel?
Please see there is a Softland / Backup4all 7 subfolder in Task Scheduler. The tasks should be there.

ken2018
Posts: 2
Joined: Wed Sep 05, 2018 1:27 pm

Re: upgrade from 5 to 7

Postby ken2018 » Thu Sep 06, 2018 1:18 pm

Yes I see the scheduled tasks in backup4all. I do see the backup4all active task in the windows scheduler and it has the correct next time to run. I was looking in the wrong spot before. I can't find a softland/backup4all folder in the task scheduler. When I look in the task scheduler library I do not see softland or backup4all. What should I check next?

Thanks Ken

Support
Posts: 1422
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: upgrade from 5 to 7

Postby Support » Thu Sep 20, 2018 8:37 am

Hi,

In Backup4all, please edit the scheduled tasks and make sure the username and the password are correct. You should re-enter them and press Save.


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