Backup Forum - Backup4all

[Blower]

Hello,

No problem with FTP settings for backup, but when I test the SFTP settings I get a 10058 error with the following notice

Cannot connect to the SFTP server
Can't send after Socket shutdown (10058)

I use the same settings with other FTP clients, including Filezilla. The server is at Globat.com, uses SFTP-SSH protocol, and I connect without a private key. I have not changed any of the default entries already on the settings page.

I searched this forum for 10058 getting no results at all. Then I searched the internet and from what I could read the problem is on the client, Backup4all in this case, with many different solutions depending on the client. As I don't know what to do on Backup4all to make the connection work, I post my problem here in the hope of having the necessary instructions to resolve this issue.

I'll be very grateful for the needed help.

[Support]

Hi,

Can you create us a temporary account on your SFTP server?
Please send us the details to connect at support[at]backup4all[dot]com

[Blower]

Thank you so much for your help. As I said in another topic, I uninstalled the application. Now that I reinstalled the issue was gone. So it seems it was something to do with the installation that I wouldn't get rid of and you couldn't try my installation.

[Support]

Hi,

I'm glad the problem is solved.