Search found 1324 matches

by Support
Thu Jul 06, 2017 1:52 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 1787

Re: add file extension filter to existing job

Hi, The "Add" button is grayed out on the "Customize" page of the Filters. That is because the Customize page is to refine the filters. With other words, the filters must be configured on Backup Properties->Filters page, but if you have let's say an exception, you MUST select the...
by Support
Wed Jul 05, 2017 1:02 pm
Forum: Support & Troubleshooting
Topic: incremental job does not backup changed file
Replies: 4
Views: 1802

Re: incremental job does not backup changed file

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination, to support[at]backup4all[dot]com
by Support
Wed Jul 05, 2017 12:59 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 1787

Re: add file extension filter to existing job

Hi, Please set the filters from Backup Properties->Filters page. Press Add (include or exclude) button. Under "File name" section, select "Enable", then press Add. Type the file extensions (example: *.doc) and press OK. If you want to add multiple extensions, you need to add them...
by Support
Thu Jun 29, 2017 6:31 am
Forum: Feedback & Wishlist
Topic: Two wishlist items
Replies: 2
Views: 1176

Re: Two wishlist items

Hi, Thanks for your feedback and the 2 wishlist items. The first one is already on our wishlist, but I cannot tell when it will be implemented. The second one can be achieved now. You can create a batch file to run before/after the backup. Set the batch file to run as administrator in Windows. This ...
by Support
Thu Jun 29, 2017 6:26 am
Forum: Support & Troubleshooting
Topic: Some sub-folders empty on Restore
Replies: 2
Views: 1518

Re: Some sub-folders empty on Restore

Hi,

That is correct. The option is called "Restore excluded or deleted files" and can be selected from the first page of the "Restore Wizard".
by Support
Thu Jun 29, 2017 6:01 am
Forum: Support & Troubleshooting
Topic: Fixed: Painfully long time when launching program (~80 seconds)
Replies: 5
Views: 1681

Re: Painfully long time when launching program (~80 seconds)

Hi, The problem could be caused by some slow accessing drives connected to your computer or by a specific backup job. Can you tell us what is the phase listed when the program stays longer on startup? Here is what you can try: 1. Close Backup4all 2. Rename the following folder containing your Backup...
by Support
Thu Jun 22, 2017 1:12 pm
Forum: Support & Troubleshooting
Topic: B4A6 Not enough disk free space to make incremental backup
Replies: 5
Views: 2326

Re: B4A6 Not enough disk free space to make incremental backup

Hi, Please make sure you have enough free disk space in temp folder, where the zip file is created. Also you can split the backup in Backup Properties->Compression page and you should select the "Create independent splits" and "Always use temporary folder to create zip archives" ...
by Support
Tue Jun 20, 2017 8:46 am
Forum: Support & Troubleshooting
Topic: B4A6 Not enough disk free space to make incremental backup
Replies: 5
Views: 2326

Re: B4A6 Not enough disk free space to make incremental backup

@IanBD:
Please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com
by Support
Mon Jun 19, 2017 12:12 pm
Forum: Support & Troubleshooting
Topic: change existing job to limit number of increments
Replies: 5
Views: 1854

Re: change existing job to limit number of increments

Hi,

Here is a screenshot with the option I told you about:
[attachment=0]type.jpg[/attachment]
by Support
Thu Jun 15, 2017 9:49 am
Forum: Support & Troubleshooting
Topic: Can I merge backups?
Replies: 11
Views: 2440

Re: Can I merge backups?

Hi, It seems you selected a different limit option: Limit the number of file versions. That is another type of limit and it works totally different. That is why you see multiple backup files in destination, than the limit you set. The limit is for the number of file versions and it applies to each f...

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