Search found 1401 matches

by Support
Tue Jul 24, 2018 9:20 am
Forum: Support & Troubleshooting
Topic: Cancelling testing phase after backup
Replies: 1
Views: 736

Re: Cancelling testing phase after backup

Hi,

No, it does not affect the backup if you cancel the test. But without test, you will not be sure the backup is fine.
by Support
Tue Jul 24, 2018 9:19 am
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 1011

Re: Upgrade 4.8 to 7.3

Hi,

Please go to Type->Storage page and set the limit for number of backups. Then press Save.
by Support
Wed Jul 11, 2018 12:16 pm
Forum: Support & Troubleshooting
Topic: execution order Numbers
Replies: 2
Views: 779

Re: execution order Numbers

Hi,

Please order the jobs by "Execution order" column.
Then you can drag and drop the backup jobs to change their order.
by Support
Wed Jul 11, 2018 12:12 pm
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 1011

Re: Upgrade 4.8 to 7.3

Hi,

Yes, you can import the backup jobs and settings from version 4.
Just open Backup4all 7 and go to File->Tools->Import from version 4.

You can also just open in Backup4all 7 the .bkc catalogs from the backup destination. That will also import the backup jobs in Backup4all 7.
by Support
Thu Jun 28, 2018 6:19 am
Forum: Support & Troubleshooting
Topic: Amazon S3 upload fails
Replies: 1
Views: 848

Re: Amazon S3 upload fails

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com.
by Support
Mon Jun 25, 2018 10:10 am
Forum: Support & Troubleshooting
Topic: How Open File .LNG
Replies: 2
Views: 1022

Re: How Open File .LNG

Hi,

You can use Language Manager from http://devtools.korzh.com/downloads/lmsetup.exe
by Support
Fri Jun 22, 2018 9:21 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 3
Views: 1314

Re: Restore Is Not Working

Hi,

In order to see exactly what happened, please send us to support[at]backup4all[dot]com the following files:
1. The last backup log for the backup no. 1.
2. Run a test for that backup (no. 1) from Backup4all and send us the last test log.
by Support
Thu Jun 21, 2018 1:32 pm
Forum: Support & Troubleshooting
Topic: Google Drive Authorisation Failing on Win Server 2008
Replies: 2
Views: 1096

Re: Google Drive Authorisation Failing on Win Server 2008

Hi,

Please send us an email to support[at]backup4all[dot]com to try debugging the problem.
by Support
Thu Jun 21, 2018 12:22 pm
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 6 (Onedrive Business)
Replies: 3
Views: 1903

Re: Failed to authorize Backup4all 6 (Onedrive Business)

Hi,

We are working to prepare a new release (with this fix) for version 6. I cannot tell you exactly when it will be ready.
by Support
Tue Jun 19, 2018 8:34 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 3
Views: 1314

Re: Restore Is Not Working

Hi, The problem in that case is that the zip file is corrupt or the RAM memory is faulty. Try to repair the zip file using WinZip. As per the large files, splitting them before zipping, could result in a waste of discs, as some files can be compressed for example to 10% or more. Splitting a file of ...

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